Remote Bilingual Customer Experience Representative

Allegion; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Bilingual Customer Experience Representative to provide exceptional service to customers across Canada. This remote role requires strong communication skills in English and French, with a focus on resolving customer inquiries and collaborating with internal teams. The position offers a supportive work environment, opportunities for professional growth, and a commitment to diversity and inclusion.

Benefits

Competitive salary

Health benefits

Tuition reimbursement

Employee discounts

Generous paid time off

Qualifications

• 2-3 years in customer service, industry experience preferred.
• Call center experience is advantageous.

Responsibilities

• Communicate directly with customers to resolve issues regarding product availability, orders, pricing, and policies.
• Manage warranty programs, including credits, replacements, and return authorizations.
• Document interactions in CRM system.

Skills

Communication

Problem Solving

Time Management

Multitasking

Education

Post-secondary education

Tools

Microsoft Office

AS400

Job description

Bilingual Customer Experience Representative - Remote (Ontario, Quebec, British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia)

Job Description:

Position Summary:

This role interacts with external customers via email and phone to provide superior customer service. It also collaborates with internal departments such as sales, operations, marketing, IT, and finance to ensure a positive customer experience and meet company goals.

What You Will Do:

• Communicate directly with customers to resolve issues regarding product availability, orders, pricing, and policies.
• Utilize product knowledge to troubleshoot residential applications effectively via phone and email.
• Manage warranty programs, including credits, replacements, and return authorizations.
• Accurately enter and update customer orders in the business system.
• Advise customers on basic product applications and functionalities.
• Coordinate with internal teams to resolve customer issues.
• Document interactions in CRM system.
• Meet service level agreements to ensure a positive experience.
• Follow all company policies and health and safety procedures.

What You Need to Succeed:

• Professional, courteous communication skills in English and French (preferred).
• Understanding of customer needs to provide prompt solutions.
• Self-motivated with good time management and multitasking abilities.
• Excellent verbal and written communication skills with problem-solving capabilities.
• Proficiency in Microsoft Office and AS400 system.

Education:

Post-secondary education preferred.

Experience:

• 2-3 years in customer service, industry experience preferred.
• Call center experience is advantageous.
• Experience in manufacturing/distribution is a plus.

Why Work for Us?

• Opportunity to make a meaningful impact and help others.
• Investment in your professional growth.
• Supportive work-life balance with generous paid time off.

What You Will Receive:

• Commitment to diversity, inclusion, and belonging.
• Dynamic, collaborative team environment.
• Opportunities for personal development and leveraging strengths.
• Competitive salary, health benefits, tuition reimbursement, employee discounts, and community involvement.

Apply Today!

Join us to help make the world a safer place. We encourage candidates who meet most qualifications to apply, as we value diverse experiences and backgrounds.