Remote Bilingual CSR & Appointment Coordinator (Part-Time)

Wayne State University; Virginia (MN); Hybrid; USD 20,664 - 34,440; Part time

Job summary

Wayne State University is hiring a Bilingual Customer Service & Appointment Coordinator to work remotely. This part-time position requires proficiency in English and Spanish, where the candidate will manage client calls, assist with applications, and schedule appointments with agents. Key responsibilities include providing excellent customer service, collecting client information, and maintaining accurate records. Ideal candidates should be tech-savvy, organized, and customer-focused. Reliability and a quiet work environment are essential.

Qualifications

• Previous experience in customer service or administrative support preferred.
• Must maintain confidentiality of all client information.

Responsibilities

• Answer inbound calls from new and existing clients in English and Spanish.
• Provide excellent customer service by listening attentively.
• Help clients with portal or application login issues.
• Collect and verify personal information to locate or create client accounts.
• Pre-qualify clients by asking guided questions about their health coverage needs.
• Schedule follow-up appointments for licensed agents.
• Keep detailed and organized call notes.
• Occasionally assist during agent-client meetings as a translator.
• Perform basic data entry or follow-up calls/emails.

Skills

Fluent in English and Spanish

Excellent communication and active listening skills

Organized and detail-oriented

Comfortable using technology (CRM, scheduling tools)

Empathetic demeanor

Job description

Wayne State University is hiring a Bilingual Customer Service & Appointment Coordinator to work remotely. This part-time position requires proficiency in English and Spanish, where the candidate will manage client calls, assist with applications, and schedule appointments with agents. Key responsibilities include providing excellent customer service, collecting client information, and maintaining accurate records. Ideal candidates should be tech-savvy, organized, and customer-focused. Reliability and a quiet work environment are essential.