Remote Bilingual Call Center Specialist — English/Spanish

New York Psychotherapy and Counseling Center; United States; Remoto; USD 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Student loan repayment assistance

100% medical, dental, and vision insurance

Paid time off and holidays

403B retirement plan with match

Continuing education opportunities

Descrizione del lavoro

New York Psychotherapy and Counseling Center is looking for a Call Center Representative to work fully remotely. The role involves handling inbound calls professionally, assisting with appointment scheduling, and documenting calls. Ideal candidates will be bilingual in English and Spanish, with 1-2 years of experience in a call center.

Salary ranges from $20.00 to $23.00 per hour, depending on experience. This dynamic role is essential to support our mission of providing mental health services to our communities.

Competenze

• 1-2 years of Call Center representative experience in a fast-paced environment.
• Must thrive under pressure in an outpatient client environment.
• Possesses a team-oriented demeanor.

Mansioni

• Answer all inbound calls with professionalism.
• Assist with appointment scheduling and triage calls.
• Document and complete Call Center forms for data logging.

Conoscenze

Bilingual in English and Spanish

Call Center experience

MS Office proficiency

Detail-oriented

Ability to multi-task

Working with difficult clients

Formazione

High School Diploma or equivalent

Descrizione del lavoro

New York Psychotherapy and Counseling Center is looking for a Call Center Representative to work fully remotely. The role involves handling inbound calls professionally, assisting with appointment scheduling, and documenting calls. Ideal candidates will be bilingual in English and Spanish, with 1-2 years of experience in a call center.

Salary ranges from $20.00 to $23.00 per hour, depending on experience. This dynamic role is essential to support our mission of providing mental health services to our communities.