Remote Bilingual Call Center Representative | Spanish-English

MCI; Edinburg (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing (BPO) company seeks enthusiastic candidates for customer service roles in Edinburg, TX. You will manage customer interactions, address inquiries effectively, and contribute to a supportive work environment. Join a team that values career growth, flexible working options, and comprehensive benefits.

Benefits

Comprehensive medical, dental, and vision coverage

Paid time off and flexible work arrangements

Contests with cash bonuses and prizes

Opportunities for career advancement

Qualifications

• High School Diploma or GED required.
• Fluency in English and Spanish for customer interactions.
• Computer data entry experience and basic Microsoft Office knowledge needed.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Resolve customer issues and maintain documentation.
• Follow company policies and attend training sessions.

Skills

Fluency in English

Fluency in Spanish

Data entry

Microsoft Office Suite

Education

High School Diploma or GED

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Starting salary up to $19.00 per hour
- Participate in contests with cash bonuses and prizes, including electronics and vacations
- Comprehensive medical, dental, and vision coverage available after 90 days
- Opportunities for career advancement and internal promotions
- Supportive and engaging team-oriented work environment
- Paid time off and flexible work arrangements for work-from-home projects

What to Expect (Job Responsibilities):
- Handle inbound and outbound customer contacts in a professional manner
- Resolve customer issues by understanding their needs and utilizing available resources
- Maintain accurate documentation and processing of customer claims
- Follow company scripts, policies, and procedures while ensuring compliance with confidentiality
- Attend training sessions to stay updated on program knowledge and operational changes

What is Required (Qualifications):
- High School Diploma or GED
- Fluency in English and Spanish
- Experience with data entry using a computer
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to maintain regular attendance and punctuality

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or related fields in a contact center environment

#BusinessProcessOutsourcing #CustomerService #BilingualOpportunities #CareerGrowth #CompetitivePay

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