REMOTE Bilingual Call Center Representative

Davita Inc.; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Bilingual Call Center Representative to join their fully remote team. In this role, you will manage customer inquiries, resolve billing issues, and support providers. Ideal candidates are bilingual, possess strong communication skills, and have call center experience.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off/Leave

Qualifications

• Bilingual in English and Spanish is mandatory.
• Strong communication skills are essential.
• Experience in call center or customer service preferred.

Responsibilities

• Handle inbound calls from members and providers.
• Resolve customer service issues and maintain records.
• Educate providers on claim submission processes.

Skills

Communication

Problem-solving

Job description

*Bilingual Call Center Representative (English/Spanish)*

100% Remote

Schedule: Monday-Friday, 9:45 AM - 6:15 PM EST

Start Date: July 14

Contract Type: 6-Month Contract-to-Hire

Overview:

We are seeking a dedicated and bilingual (English/Spanish) Call Center Representative to join our remote team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:

1. Handle inbound calls from members and providers regarding eligibility, benefits, claims, and service authorizations.
2. Respond accurately to inquiries and resolve customer service or billing issues using sound judgment.
3. Contact customers to provide updates on complex inquiries or claim investigations.
4. Escalate unresolved grievances, appeals, and claims to the appropriate departments.
5. Maintain detailed records of customer interactions and transactions.
6. Actively listen and ask probing questions to fully understand caller needs.
7. Research and communicate information about member eligibility and claim status.
8. Educate providers on claim submission processes and treatment plan requirements.
9. Follow up to ensure all member or provider needs are addressed.

Requirements:

• Must be bilingual in English and Spanish.
• Strong communication and problem-solving skills.
• Ability to work independently in a remote environment.
• Previous call center or customer service experience preferred.

Pay and Benefits:

The pay range for this position is $17.20 - $18.20/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to plan or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on June 28, 2025.

About TEKsystems:

We're partners in transformation, helping clients activate ideas and solutions to leverage new opportunities. With over 80,000 employees, we work with more than 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we drive change through strategic partnerships. TEKsystems is part of Allegis Group.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.