REMOTE Bilingual Call Center Representative

TEKsystems; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a REMOTE Bilingual Call Center Representative. The candidate will manage inbound calls, resolve issues, and must be fluent in both English and Spanish. The role requires strong communication skills and the ability to work independently in a fast-paced environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Qualifications

• Must be bilingual in English and Spanish.
• Previous call center or customer service experience preferred.

Responsibilities

• Handle inbound calls regarding eligibility, benefits, claims, and service authorizations.
• Respond to inquiries and resolve customer service or billing issues.
• Maintain detailed records of customer interactions.

Skills

Bilingual (English/Spanish)

Strong communication skills

Problem-solving skills

Ability to work independently

Job description

REMOTE Bilingual Call Center Representative

Join to apply for the REMOTE Bilingual Call Center Representative role at TEKsystems

REMOTE Bilingual Call Center Representative

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Join to apply for the REMOTE Bilingual Call Center Representative role at TEKsystems

Bilingual Call Center Representative (English/Spanish)

100% Remote

Schedule : Monday–Friday, 9:45 AM – 6:15 PM EST

Start Date: July 14

Contract Type: 6-Month Contract-to-Hire

Overview

We are seeking a dedicated and bilingual (English/Spanish) Call Center Representative to join our remote team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities

• Handle inbound calls from members and providers regarding eligibility, benefits, claims, and service authorizations.
• Accurately respond to inquiries and resolve customer service or billing issues using sound judgment.
• Contact customers to provide updates on complex inquiries or claim investigations.
• Escalate unresolved grievances, appeals, and claims to the appropriate departments.
• Maintain detailed records of customer interactions and transactions.
• Actively listen and ask probing questions to fully understand caller needs.
• Research and communicate information about member eligibility and claim status.
• Educate providers on claim submission processes and treatment plan requirements.
• Follow up to ensure all member or provider needs are addressed.
  
  
  

Requirements

• Must be bilingual in English and Spanish.
• Strong communication and problem-solving skills.
• Ability to work independently in a remote environment.
• Previous call center or customer service experience preferred.
  
  
  

Pay And Benefits

The pay range for this position is $17.20 - $18.20/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 28, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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