Remote Benefits Representative - Entry-Level with Growth Path

Globe Life AIL - McQuade Organization; Lewiston (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive on-the-job training

Supportive work culture

Clear pathways for career advancement

Job summary

Globe Life AIL - McQuade Organization is seeking a motivated Entry-Level Benefits Representative in Lewiston, ME. In this role, you'll connect with clients and provide personalized insurance solutions. Responsibilities include assisting clients with account inquiries, providing benefit plan information, and collaborating with teams to improve service delivery. Ideal candidates will possess strong communication skills, a customer-first attitude, and a detail-oriented mindset. We offer comprehensive training, a supportive culture, and clear pathways for advancement.

Qualifications

• Strong communication and active listening skills.
• A customer-first attitude and genuine desire to help others.
• Self-motivated with the ability to work independently and in a team setting.
• Detail-oriented and able to manage multiple priorities effectively.
• Basic computer skills, including comfort with tools like Zoom and CRM platforms.
• Flexible, coachable, and eager to learn and grow.

Responsibilities

• Assist current clients via phone and online platforms with account inquiries and product guidance.
• Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
• Support clients through benefits enrollment, changes, and troubleshooting.
• Keep documentation and support resources up-to-date for both internal teams and clients.
• Help identify client needs and offer appropriate product solutions.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Stay informed on industry trends, company updates, and benefit regulations.

Skills

Strong communication and active listening skills

Customer-first attitude

Self-motivated

Detail-oriented

Basic computer skills

Flexible and coachable

Education

High school diploma or equivalent

Job description

Globe Life AIL - McQuade Organization is seeking a motivated Entry-Level Benefits Representative in Lewiston, ME. In this role, you'll connect with clients and provide personalized insurance solutions. Responsibilities include assisting clients with account inquiries, providing benefit plan information, and collaborating with teams to improve service delivery. Ideal candidates will possess strong communication skills, a customer-first attitude, and a detail-oriented mindset. We offer comprehensive training, a supportive culture, and clear pathways for advancement.