Remote Behavioral Health Coordinator

CHP Berkshires; Massachusetts; Remote; USD 30,000 - 41,000; Part time

Job summary

Community Health Programs (CHP) is seeking a Remote Behavioral Health Coordinator to support the Behavioral Health Department from home with occasional on-site meetings in Berkshire County, MA. This 32-hour-per-week role offers benefits eligibility and a predictable Mon, Tue, Thu, Fri schedule.

You will schedule appointments, screen inquiries, manage insurance eligibility, update patient charts, and ensure confidentiality, while collaborating with therapists and staff to deliver compassionate

Qualifications

• High School Diploma or GED or equivalent required.
• Professional proficiency in Spanish is highly desirable.
• Fluent in the use of Microsoft Office with experience working with EHR systems preferred.
• Ideal candidate will have some experience working in a healthcare or mental health environment as a receptionist or intake personnel.
• Required knowledge of general office machines, telephone systems, laptop, and other information systems.
• Demonstrated ability to manage multiple tasks simultaneously, shifting focus seamlessly between competing priorities and frequent interruptions while maintaining composure and attention to detail.
• Must be able to maintain a high degree of discretion when dealing with confidential information.
• Proven ability to work independently, manage time effectively, and maintain a quiet, secure home office space.

Responsibilities

• Schedule therapists' appointments and view client charts in advance.
• Receive all inquiries, screen them, take messages, and forward to staff.
• Check client insurance eligibility per procedures.
• Complete initial phone intake scheduling for new clients.
• Schedule/coordinate initial and follow-up appointments for all therapists.
• Type correspondence as requested.
• Handle all department faxes and document uploads to charts.
• Follow CHP policies and report changes to Behavioral Health Manager.
• Perform other duties as assigned.

Skills

Communication

Active listening

Cross-cultural communication

Confidentiality

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

EHR systems

Job description

Remote Behavioral Health Coordinator

Community Health Programs | Remote

POSITION HIGHLIGHTS

• Remote position: must live within commuting distance of Berkshire County, MA, for very infrequent on-site meetings.
• 32 hours per week: this position is benefits eligible.
• Schedule: Monday, Tuesday, Thursday, and Friday, 9:00am–5:30pm.

ABOUT CHP

Community Health Programs (CHP) is a community health center caring for people throughout the Berkshires. Our mission is to nurture and inspire healthy lives for people throughout the Berkshires by delivering exceptional and compassionate health care and family services.

THE ROLE

The Remote Behavioral Health Coordinator (BHC) is the front line of communication between the client, therapist, and the Behavioral Health Department. Has the same responsibilities whether on the phone or in person. Schedules patient appointments, answers questions or provides general information or directs a client to appropriate staff or department who can provide more direct and specific information. Maintains and updates patients' chart by getting the appropriate information from the client and therapist. The BHC protects clients' rights by maintaining confidentiality of medical, personal, and financial information. The BHC will support CHP's mission, vision, and values and will adhere to compliance protocols as well as CHP's policies and procedures.

WHAT YOU'LL DO

• Closely manages therapists' schedules. Views client charts the day before.
• Receives all incoming inquiries, screens them, takes messages and/or forwards them to appropriate staff.
• Checks client insurance eligibility referring to organization's procedures.
• Completes initial phone intake scheduling process with all new clients.
• Schedules and coordinates initial and/or follow up appointments as needed for all therapists.
• Types other correspondence as requested.
• Responsible for all incoming and outgoing faxes for the department.
• Uploads documents to patients' chart.
• Maintains operations by following policies and procedures, reporting needed changes to Behavioral Health Manager.
• Performs other duties as assigned.

WHAT YOU BRING

• Skilled in computer software, such as excel spreadsheets, word processing, and other programs, including experience on Microsoft Office (Word, Excel, PowerPoint) software, relevant to BH as necessary to perform the required tasks.
• Proven ability to manage day-to-day operational details without losing sight of broader strategic goals, leveraging excellent communication, active listening, and strong technical proficiency.
• Documented success in collaborating with cross-functional teams to achieve shared objectives and cultivate an inclusive, team-focused environment.
• Possess strong cross-cultural communication skills, with the ability to interact professionally and empathetically with individuals of all identities. Candidates should have demonstrated cultural competence and the ability to build collaborative relationships with colleagues and clients from diverse backgrounds.
• Exhibits a high degree of confidentiality and professionalism.

QUALIFICATIONS & REQUIREMENTS

• High School Diploma or GED or equivalent required.
• Professional proficiency in Spanish is highly desirable.
• Fluent in the use of Microsoft Office with experience working with EHR systems preferred.
• Ideal candidate will have some experience working in a healthcare or mental health environment as a receptionist or intake personnel.
• Required knowledge of general office machines, telephone systems, laptop, and other information systems.
• Demonstrated ability to manage multiple tasks simultaneously, shifting focus seamlessly between competing priorities and frequent interruptions while maintaining composure and attention to detail.
• Must be able to maintain a high degree of discretion when dealing with confidential information.
• Proven ability to work independently, manage time effectively, and maintain a quiet, secure home office space.

WHY JOIN CHP?

• Mission-driven work: make a direct, everyday difference in the health of your neighbors and community.
• A team that has your back: join a work environment that is caring, collaborative, and innovative.
• Life in the Berkshires: live and work in a region known for its natural beauty, outdoor recreation, and vibrant arts and culture.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Community Health Programs is an Equal Opportunity Employer.