Remote Behavioral Health Access Navigator

CVS Health Corporation; Nevada (IA); Hybride; USD 25 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Résumé du poste

CVS Health Corporation is seeking a Behavioral Health Patient Engagement Specialist to coordinate patient intake, scheduling, verification of eligibility, and referrals in a remote, patient-facing role. This position serves as a liaison between patients and care teams to ensure a seamless experience while supporting provider panel optimization.

The role emphasizes proactive outreach, collaboration with operations and leadership, and adherence to privacy and quality standards across a national

Qualifications

• 2+ years of experience in healthcare coordination, patient access, intake coordination, customer service, inside sales, outreach, or call center operations.
• Strong verbal and written communication skills with the ability to engage patients professionally and empathetically.
• Ability to manage multiple worklists, priorities, and follow-up tasks independently.
• Proven skill managing multiple channels of communication including phone, email, chat, etc.
• Strong attention to detail and ability to document outreach activity accurately.
• Comfort working in a metrics-driven environment.
• Ability to work remotely with a designated workspace that supports patient privacy and confidentiality.
• Proficiency with Microsoft Office tools or similar productivity/reporting platforms.

Responsabilités

• Conduct preliminary screening and assessment of individuals seeking services accurately and within established timeframes.
• Manage targeted patient outreach lists to support behavioral health intake conversion and patient engagement.
• Use strong communication skills to build trust with scheduled, prospective, inactive, or overdue patients to encourage and motivate them to schedule their appointments and complete necessary pre-visit readiness tasks.
• Assist patients with understanding next steps, visit expectations, scheduling needs, and appointment readiness.
• Proactively manage provider panels and waitlist to maximize patient access and provider productivity.
• Support provider panels by assisting with high-risk patient lists, overdue follow-ups, inactive patient re-engagement, and provider-directed outreach.
• Initiate and support targeted outreach campaigns, including intake pipeline conversion, no-show and cancellation reduction, and re-engagement.
• Track outreach outcomes, barriers, and patient engagement activity using approved systems and reporting tools.
• Escalate patient concerns, workflow barriers, or access issues through the appropriate channels.
• Work collaboratively with behavioral health operations, providers, leadership, and cross-functional partners.
• Perform additional duties assigned by Supervisor/Manager that align with role scope and business needs.

Connaissances

Healthcare coordination

Patient access

Customer service

Communication

Multitasking

Remote work

Microsoft Office

Formation

Associates degree

High School Diploma or GED

Outils

Epic

CRM platforms

Five9

Scheduling systems

Description du poste

CVS Health Corporation is seeking a Behavioral Health Patient Engagement Specialist to coordinate patient intake, scheduling, verification of eligibility, and referrals in a remote, patient-facing role. This position serves as a liaison between patients and care teams to ensure a seamless experience while supporting provider panel optimization.

The role emphasizes proactive outreach, collaboration with operations and leadership, and adherence to privacy and quality standards across a national