Remote Banking & Wealth Client Support Specialist

Alerus Financial; West Fargo (ND); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive compensation including base salary and bonus

Learning and development resources

Paid volunteer time

Job summary

Alerus Financial is looking for a Client Service Center Associate to join their team in a remote position. This role is vital for addressing client inquiries related to banking and wealth management services.

Responsibilities include answering calls and emails, providing support, and maintaining knowledge of Alerus’s financial products. Candidates should have customer service experience and strong communication skills. A competitive compensation package and comprehensive benefits are offered.

Qualifications

• 1+ years of experience in business customer service or accounting/bookkeeping preferred.
• Excellent written/oral communication and organization skills required.
• Proven ability to adapt to a fast-paced, changing environment.

Responsibilities

• Answer telephone, email, and chat inquiries from clients promptly and courteously.
• Provide professional, accurate, and clear communication.
• Maintain up-to-date financial services knowledge.

Skills

Customer service experience

Communication skills

Organizational skills

Ability to multitask

Tools

AS400

Salesforce

Job description

Alerus Financial is looking for a Client Service Center Associate to join their team in a remote position. This role is vital for addressing client inquiries related to banking and wealth management services.

Responsibilities include answering calls and emails, providing support, and maintaining knowledge of Alerus’s financial products. Candidates should have customer service experience and strong communication skills. A competitive compensation package and comprehensive benefits are offered.