Remote Banking Client Support Associate

Yoh Idibu; Fort Mill (SC); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Certification and training opportunity

Job summary

Yoh, a Day & Zimmermann company, is seeking a Client Support Associate for Fort Mill, SC. You will handle 30–50 inbound calls daily in a high-volume, phone-based environment, delivering professional customer service and support across assigned service areas.

Contract is 12+ months with a remote work option; first-day in-person attendance is required. The role emphasizes reliability, strong communication, and learning new systems while maintaining consistent schedule adherence.

Qualifications

• 1-2 years of customer service in financial services or banking industry.
• Experience in high-volume call center environments.
• Customer service or client support experience.
• Recent college graduates interested in beginning a professional career.
• Interest in financial services and long-term career development.
• Strong communication and interpersonal skills.
• Excellent customer service abilities.
• Professionalism and reliability.
• Comfort handling high call volumes.
• Ability to learn new systems and processes.
• Genuine interest in financial services and/or customer service.
• Strong attendance and schedule commitment.
• Positive attitude and willingness to learn.
• Realistic expectations regarding the position and its responsibilities.

Responsibilities

• Handle approximately 30–50+ inbound calls per day once fully trained.
• Provide professional, accurate, and efficient customer service.
• Assist callers with inquiries and transactions related to their assigned service area.
• Maintain consistent availability throughout scheduled working hours.
• Follow established procedures and service expectations.
• Remain actively engaged in a structured, high-volume phone environment.

Skills

Customer service

Call center

Communication skills

Job description

Yoh, a Day & Zimmermann company, is seeking a Client Support Associate for Fort Mill, SC. You will handle 30–50 inbound calls daily in a high-volume, phone-based environment, delivering professional customer service and support across assigned service areas.

Contract is 12+ months with a remote work option; first-day in-person attendance is required. The role emphasizes reliability, strong communication, and learning new systems while maintaining consistent schedule adherence.