Remote Azure Application Support & Training Specialist

Leisnoi, Inc.; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Leisnoi, Inc. is seeking an Application Support & Training Specialist to provide technical support and training for a global user base. The role focuses on designing, developing, testing, and debugging MS Azure-based systems, with an active Secret security clearance required.

The position involves coordinating with project teams, documenting applications, creating Knowledge Base content, and assisting with user administration and deployment efforts. Travel to overseas locations may be required.

Qualifications

• Requires Bachelor’s Degree and 2+ years of service desk experience
• Experience with ServiceNow ITSM and global 24/7 ticket queues
• Extensive knowledge of cloud platforms (Azure, AWS, or Google Cloud)
• Proficient in Office 365 and Google Workspace
• Ability to communicate technical and non-technical info clearly
• Experience with logistical support, recovery planning, and implementation
• Proficient with MS Office applications and MS Teams

Responsibilities

• Coordinate with project teams to provide technical support for 200+ sites globally
• Prepare documentation for customer applications and maintain knowledge base articles
• Troubleshoot user issues and communicate solutions clearly
• Test potential solutions with support and development teams
• Assist with QA testing and user administration for customer applications
• Report on support desk best practices, metrics, and processes
• Assist deployment and support leads on strategic efforts
• Occasional travel to overseas locations (approx. 2 weeks/year)

Skills

ServiceNow ITSM

Azure

Office 365

G-Suite

Federal support

Strong communication

Ticket management

Education

Bachelor’s Degree

Tools

MS Teams

Job description

Leisnoi, Inc. is seeking an Application Support & Training Specialist to provide technical support and training for a global user base. The role focuses on designing, developing, testing, and debugging MS Azure-based systems, with an active Secret security clearance required.

The position involves coordinating with project teams, documenting applications, creating Knowledge Base content, and assisting with user administration and deployment efforts. Travel to overseas locations may be required.