Remote Audiology Specialist

NationsBenefits; Georgia; On-site; USD 75,000 - 105,000; Full time

Job summary

NationsBenefits is seeking a TeleAudiology Provider to deliver remote audiology services to patients and clinic staff via secure video. This role mirrors in-clinic care, providing real-time clinical, technical, and support across multiple states.

You will conduct evaluations, guide staff, assist with device fittings, and help with documentation, billing, and compliance, enabling seamless patient experiences and program success.

Responsibilities

• Conduct patient evaluations, consultations, and follow‑up care via video
• Guide clinic staff through hearing assessments and testing procedures remotely
• Interpret test results and provide accurate clinical diagnoses
• Recommend appropriate hearing aids and treatment plans based on patient needs
• Provide patient counseling on hearing loss, device use, expectations, and care
• Deliver ongoing support for adjustments, concerns, and patient satisfaction
• Guide patients through the hearing aid selection and purchasing process via video
• Partner with clinic staff to support case acceptance and improve conversion rates
• Educate patients on product options, features, and benefits in a clear, patient‑friendly manner
• Provide remote verification support and ensure proper device fitting and performance
• Troubleshoot hearing aid, software, and connectivity issues in real time
• Support clinics and patients with remote device programming and adjustments
• Assist with resolving sound quality concerns and device performance issues
• Provide technical guidance to clinic staff on equipment and workflows
• Work closely with clinic teams to support patient flow and ensure efficient appointments; act as a clinical resource for providers and staff needing audiology expertise
• Provide on‑demand or scheduled support for clinics without on‑site audiologists
• Train and coach clinic staff on best practices for remote care delivery
• Develop and refine workflows for remote testing, consultations, and sales processes
• Identify opportunities to improve patient experience and operational efficiency
• Assist in implementing standardized procedures for tele‑audiology services
• Maintain high standards of clinical quality, compliance, and documentation
• Participate in insurance credentialing processes as required to enable billing for audiology services
• Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers
• Ensure accurate and timely clinical documentation to support billing and reimbursement; adhere to all regulatory, compliance, and telehealth billing requirements
• Provide real‑time audiology support across multiple clinic locations as needed
• Ensure all services meet clinical, ethical, and regulatory standards
• Adapt to evolving technology and telehealth best practices

Job description

NationsBenefits is seeking a TeleAudiology Provider to deliver remote audiology services to patients and clinic staff via secure video. This role mirrors in-clinic care, providing real-time clinical, technical, and support across multiple states.

You will conduct evaluations, guide staff, assist with device fittings, and help with documentation, billing, and compliance, enabling seamless patient experiences and program success.