Remote Associate Support Engineer — Frontline Tech

United States Digital Space LLC; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Extended parental leave

Company-issued equipment

Job summary

SMG is hiring an Associate Support Engineer to provide front-line operational and technical support across our products and services. You’ll help clients resolve everyday issues while partnering with internal teams for deeper expertise.

This remote role suits someone with technical curiosity, careful execution, and clear communication to keep requests moving and deliver a high-quality experience. Responsibilities include handling tickets, basic configuration updates, and routine troubleshooting,

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in technical customer support or service delivery (min 2 years).
• Working knowledge of web-based applications, HTML, SQL, and data concepts.

Responsibilities

• Handle client requests through tickets and calls, resolving operational and technical issues while delivering a high-quality customer experience.
• Support day-to-day client needs including password resets, user access requests, standard configuration updates, basic reporting changes, and common troubleshooting requests.
• Use established documentation, tools, and troubleshooting steps to resolve routine application, configuration, and web-based issues.
• Gather complete diagnostic information for issues outside your scope and route them to the appropriate team.
• Follow up with clients and internal stakeholders on open requests, maintaining accurate ticket notes and status updates.
• Perform quality control testing on support changes and client deliverables to confirm outputs are accurate and aligned to requirements.
• Partner with cross-functional teams to clarify business needs and maintain alignment with product and quality standards.
• Identify recurring issues and recommend improvements to documentation, templates, tools, and work processes.

Skills

Technical support

Customer communication

Troubleshooting

Cross-functional collaboration

Prioritization

Education

Bachelor’s degree or equivalent

Tools

HTML

SQL

Data modeling

System design

Job description

SMG is hiring an Associate Support Engineer to provide front-line operational and technical support across our products and services. You’ll help clients resolve everyday issues while partnering with internal teams for deeper expertise.

This remote role suits someone with technical curiosity, careful execution, and clear communication to keep requests moving and deliver a high-quality experience. Responsibilities include handling tickets, basic configuration updates, and routine troubleshooting,