Remote Associate Director, Loan Servicing & Collections

J.G. Wentworth Company; United States; Remote; USD 180,000 - 210,000; Full time

Job summary

JG Wentworth is seeking an Associate Director of Loan Servicing & Collections to own the post-origination lifecycle from funding through payoff. The role combines hands-on operational leadership with strategic design to scale the portfolio to multiple times its current size while balancing customer experience, loss mitigation, and compliance.

You will design operating models, stand up processes and systems, and lead teams executing them, partnering with credit, finance, and tech to align

Qualifications

• 8+ years in consumer lending operations, incl. 4+ years leading servicing/collections teams.
• Proven experience scaling a servicing or collections function, not just running a mature one.
• Deep regulatory knowledge: FDCPA, Regulation F, UDAAP, FCRA, TCPA, SCRA, ECOA, state laws.

Responsibilities

• Own the servicing and collections operating model and the roadmap to scale with portfolio growth.
• Lead selection, implementation, and optimization of technology platforms as needed.
• Define segmentation, treatment, and channel strategy to maximize cure and recovery while controlling costs.
• Partner with credit, finance, customer service, product, and technology to align servicing strategy with performance targets.
• Lead day-to-day loan servicing activities: payments, ACH, autopay, payoffs, disputes.
• Establish service-level standards for inbound/outbound contact and response times.
• Design borrower experience across the loan lifecycle to reduce friction and complaints.
• Direct the full delinquency lifecycle from early-stage to post-charge-off recovery.
• Develop hardship, deferment, settlement, and loss-mitigation programs.
• Manage roll rates, cure rates, and net flow; optimize dialer strategy and queues.
• Oversee third-party agencies and debt-sale relationships; monitor performance.
• Build and scale teams; design org structure, roles, incentive plans, and career paths.
• Ensure compliance with FDCPA, Regulation F, UDAAP, FCRA, TCPA, SCRA, ECOA, and licensing requirements.
• Partner with compliance, legal, and risk to remediate issues and maintain controls.
• Own audit readiness and act as the operational point of contact during exams and reviews.
• Define KPIs and dashboards for real-time visibility into performance and cost-to-collect.
• Use data to identify root causes, test treatments, and improve outcomes.

Skills

Analytical skills

Leadership

Regulatory knowledge

Strategic thinking

Cross-functional collaboration

Data-driven decision making

Tools

Servicing platform

Dialer

Payment systems

Collections platform

Job description

JG Wentworth is seeking an Associate Director of Loan Servicing & Collections to own the post-origination lifecycle from funding through payoff. The role combines hands-on operational leadership with strategic design to scale the portfolio to multiple times its current size while balancing customer experience, loss mitigation, and compliance.

You will design operating models, stand up processes and systems, and lead teams executing them, partnering with credit, finance, and tech to align