Remote Associate Director, Data Partnerships Operations

Novartis ACC; United States; Remote; USD 146,000 - 270,000; Full time

Job summary

Novartis is seeking an Associate Director, Tech/Ops Data Partnerships to lead onboarding and ongoing management with data partners/vendors, coordinating with business stakeholders, brands, functions, Data Partnerships, DEO, IM DnA, and technical teams to ensure data flows correctly and metadata catalogs stay current.

The role requires strong operational discipline, technical fluency, and experience coordinating across a matrixed environment to deliver timely business impact.

Qualifications

• Education: Bachelor's degree required; MS or MBA strongly preferred.
• Minimum 7+ years of experience in pharmaceutical, healthcare, technology, data, analytics, data partner/vendor operations, data engineering coordination, or consulting.
• Experience coordinating smooth technical onboarding, ongoing data partner/vendor management, data delivery, ingestion readiness, metadata alignment, catalog inputs, file formats, delivery requirements, and operational handoffs.
• Strong understanding of data quality, data pipelines, issue tracking, SLA management, data partner/vendor documentation, metadata, and data asset inventory processes.
• Proven ability to coordinate across business stakeholders, brands, functions, data partners/vendors, Data Partnerships, data engineering, and analytics stakeholders in a fast-paced, matrixed environment requiring timely alignment, escalation, and follow-through.
• Ability to manage centralized trackers, operational dashboards, delivery health metrics, recurring issue themes, and performance insights with strong attention to detail.
• Excellent communication skills, with the ability to translate technical issues into clear operational implications, risks, decisions, and next steps for business stakeholders, brands, functions, and leadership audiences.
• Ability to thrive in a fast-paced environment, manage ambiguity, proactively elevate risks, and drive follow-through to closure.

Responsibilities

• Serve as the day-to-day coordination point across business stakeholders, brands, functions, Data Partnerships, data partner/vendor technical teams, and Novartis data engineering teams, including DEO / IM DnA.
• Support smooth technical onboarding in collaboration with DEO, ensuring alignment on data formats, metadata, delivery requirements, catalog inputs, and readiness milestones.
• Provide ongoing technical operations support post-go-live, working cross-functionally in the cadence of business stakeholders, brands, and functions to monitor ingestion, confirm data is flowing correctly, track pipeline performance, and coordinate issue resolution.
• Maintain and manage a centralized data issue tracker covering both technical and business-related issues, ensuring visibility, ownership, validation, and closure.
• Coordinate timely data quality issue resolution across data partners/vendors and internal teams, using business context to prioritize risks, elevate recurring issues, and provide actionable insights to Data Partnerships leadership.
• Support working-level data partner/vendor technical relationship management, including frequent operational touchpoints, delivery follow-up, real-time issue triage, escalation, and performance discussions.
• Track SLA adherence and delivery performance, proactively flagging risks, recurring gaps, and opportunities to improve reliability.
• Maintain data documentation, metadata, data partner/vendor documentation, data asset inventory inputs, catalog updates, onboarding progress, delivery health metrics, and back-end process tracking.

Skills

Communication skills

Stakeholder collaboration

Ambiguity management

Attention to detail

Education

Bachelor's degree

MS/MBA preferred

Job description

Novartis is seeking an Associate Director, Tech/Ops Data Partnerships to lead onboarding and ongoing management with data partners/vendors, coordinating with business stakeholders, brands, functions, Data Partnerships, DEO, IM DnA, and technical teams to ensure data flows correctly and metadata catalogs stay current.

The role requires strong operational discipline, technical fluency, and experience coordinating across a matrixed environment to deliver timely business impact.