Remote Assistance Operator

Avride Inc.; Austin (TX); Remote; USD 29,000 - 40,000; Full time

Benefits offered by this job

Pre-tax commuter benefits

Employer Subsidized Healthcare

Flexible Spending Account

Disability & life insurance

401k plan

Job summary

Avride Inc. in Austin, TX, is seeking an on-site operations professional to monitor autonomous vehicle fleet activity and support the transition to driverless operations. The role emphasizes real-time observation, rapid decision-making, and accurate documentation.

The candidate will monitor feeds, intervene when needed, and participate in RCA sessions while contributing to the knowledge base and operational metrics. This is a full-time, on-site position at the Remote Operations Center in Austin.

Qualifications

• 1+ year of experience in a live operations environment (e.g., AV fleet ops, dispatch, or real-time monitoring).
• Experience troubleshooting technical issues and documenting escalations.
• Comfortable monitoring live camera feeds or system data in real time.
• Experience using ticketing systems such as Jira or YouTrack.

Responsibilities

• Actively monitor an assigned vehicle using the RC interface and camera feeds.
• Intervene proactively using system tools as needed.
• Log interventions and observations in Notion/Google Sheets.
• Conduct post-trip reviews and flag anomalies.

Skills

Live operations experience

Troubleshooting skills

Camera/feed monitoring

Jira/YouTrack

U.S. traffic laws knowledge

Clean driving record

Written communication

Tools

Jira

YouTrack

Job description

About Avride

Avride is a U.S.-based autonomous vehicle startup headquartered in Austin, TX, with additional R&D hubs around the world. Our company develops and operates both autonomous cars and delivery robots that share technologies and mutually benefit from each other’s advancements—a unique approach in the industry. Since 2017, Avride has been building expertise in autonomous technologies to create solutions that address current needs and anticipate future demands.

About the Role

This role is critical to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer. The ideal candidate will have experience in technical support, dispatch, or operations, strong decision-making skills, and high attention to detail. This person will also have a basic understanding of autonomous vehicle systems or a strong willingness to learn.

Available Shifts:

Expected Pay Amount: $25.00 USD Per Hour

Available Shifts:

• AM shift: 5:30am - 2:00pm, Tuesday-Saturday
• AM shift: 6:00am - 3:00pm, Saturday-Wednesday
• PM shift: 2:30pm - 11:30pm, Wednesday-Sunday
• PM shift: 3:30pm - 12:00am, Friday-Tuesday

What You’ll Do

• Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds.
• Proactively intervene when necessary using system tools.
• Log all interventions and key observations in real time (Notion/Google Sheets).
• Conduct post-trip reviews and flag any anomalies.
• Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base.
• Track and report operational metrics.
• Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.

What You’ll Need

• 1+ year of experience in a live operations environment, such as autonomous vehicle fleet operations, teleoperations, dispatch, systems monitoring, or a similar real-time role
• Experience troubleshooting technical issues and documenting escalations
• Comfortable monitoring live camera feeds or system data to identify and respond to issues in real time
• Experience using Jira, YouTrack, or similar ticketing systems
• Basic understanding of U.S. traffic laws and right-of-way rules
• Clean driving record
• Strong written communication, organizational skills, and attention to detail

Nice to Have

• Hands-on experience in autonomous vehicles, robotics, or transportation technology
• Familiarity with AV data annotation, triage, or AI training workflows
• Technical background in robotics, automotive/EV systems, avionics, IT/network operations, or military UAV operations
• Experience participating in Root Cause Analysis (RCA) or incident post-mortem reviews

Where You’ll Work:

• On-site work from the Remote Operations Center in Austin, TX
• Rotating shifts, including weekends
• Availability for both morning and evening shifts required (schedule flexibility preferred)

Benefits:

• Pre-tax commuter benefits
• Employer Subsidized Healthcare Benefits thru our 3rd party employer of record partner
• Flexible Spending Account for healthcare-related costs
• Short and long-term disability and life insurance thru our 3rd party employer of record partner
• 401k package

Commitment: This is a full-time, ongoing contract position staffed through our trusted Employer of Record partner, who manages payroll, benefits, and local compliance on our behalf. You will work day-to-day with the Avride team and be fully integrated into our culture and operations. This job is onsite and available to local candidates.

Candidates are required to be authorized to work in the U.S. The employer is not offering relocation, sponsorship, and remote work options are not available.

Avride is an equal opportunity employer and committed to providing reasonable accommodations to qualified applicants and employees with disabilities to ensure they have equal access to employment opportunities. Avride complies with the Americans with Disabilities Act (ADA), if you need a reasonable accommodation to assist with the application or hiring process, or to perform the essential functions of a job, please email [e-mail].