Remote Appointment Scheduler

Freddie Mac; Santa Ana (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Freddie Mac is offering a customer service position in the home services industry with opportunities for professional growth. This role entails handling customer inquiries, scheduling appointments, and ensuring high-quality service delivery in a flexible remote environment. Ideal candidates will have at least 2 years of relevant experience and excel in communication.

Benefits

Flexible remote work environment

Performance-based bonuses

Supportive team culture

Opportunities for professional growth

Qualifications

• Minimum 2 years of experience in customer service.
• Proficiency with ServiceTitan CRM is required.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Schedule service appointments using ServiceTitan CRM.
• Coordinate with field technicians for timely service delivery.

Skills

Communication

Customer Service

Troubleshooting

Tools

ServiceTitan CRM

Job description

Employer Industry: Home Services

Why consider this job opportunity:
- Salary up to $25 per hour, based on experience
- Performance-based bonuses
- Flexible remote work environment
- Opportunities for professional growth and advancement
- Supportive team culture that values work-life balance

What to Expect (Job Responsibilities):
- Handle inbound customer calls with professionalism and empathy
- Schedule service appointments using ServiceTitan CRM
- Coordinate with field technicians to ensure timely service delivery
- Maintain accurate customer records and notes within the CRM
- Troubleshoot customer inquiries and provide appropriate solutions

What is Required (Qualifications):
- Minimum of 2 years of experience in a customer service role, preferably in the plumbing or home services industry
- Proficiency with ServiceTitan CRM is required
- Strong communication skills, both verbal and written
- Ability to work independently in a remote setting
- Reliable high-speed internet connection

How to Stand Out (Preferred Qualifications):
- Personal tech setup, including a computer, dual monitors, and a noise-canceling headset
- Comfortable working in a fast-paced, dynamic environment

#HomeServices #CustomerService #RemoteWork #CareerOpportunity #ProfessionalGrowth

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