Remote Application Specialist

Philips; Oregon; Hybrid; USD 58,000 - 90,000; Full time

Benefits offered by this job

PTO

401k match

HSA contributions

Stock purchase plan

Education reimbursement

Job summary

Philips is seeking a Remote Application Specialist to provide expert remote clinical applications support for the Advanced Molecular Imaging product line. You will handle tele-support, document case data, and ensure confidential handling of patient information while delivering efficient service.

The role requires 2+ years in molecular imaging (SPECT/PET), strong problem-solving and communication, and the ability to work flexible hours in a remote setting.

Qualifications

• 2+ years in advanced molecular imaging including SPECT, SPECT/CT, PET, or PET/CT.
• Strong knowledge of molecular imaging and anatomy with troubleshooting, remote diagnostic, and documentation skills.
• Associate's degree and a nuclear medicine license/certification in good standing.

Responsibilities

• Provide remote clinical applications support by phone and for Philips Advanced Molecular Imaging product line.
• Document case notes, product data and patient data accurately and confidentially.
• Increase productivity by using remote tools, clinical and technical skills, and optimized delivery.
• Multitask between telephone and multiple software programs with a caring, efficient approach.
• Deliver remote clinical problem solving, solutions, services training, and guidance for Advanced Molecular Imaging solutions.

Skills

Molecular imaging

Troubleshooting

Clinical support

Remote diagnostics

Documentation

Communication

Customer service

Teamwork

Microsoft Office

Education

Associate's degree

Nuclear medicine license/certification

Tools

Microsoft Office

Job description

Remote Application Specialist

Provide expert remote clinical applications support for the Philips Advanced Molecular Imaging product line, combining strong clinical and product knowledge with exceptional multitasking and customer service to deliver efficient, consistent support that positively impacts customers and patients.

Your role:

• Providing telephone and remote clinical applications support to internal and external customers for the Philips Advanced Molecular Imaging product line.
• Providing detailed documentation of case notes, product data and patient data in a timely, accurate and confidential manner.
• Driving increased productivity through utilization of remote tools, technical and clinical skill, and optimized solution delivery.
• Multitasking between telephone and multiple software programs, with the soft-skills to deliver a caring, efficient and consistent experience.
• Delivering remote clinical problem solving, solutions, services training, guidance where applicable, and education for Advanced Molecular Imaging solutions.

You're the right fit if:

• 2+ years of experience in advanced molecular imaging, including single-photon emission computed tomography, single-photon emission computed tomography/computed tomography, positron emission tomography, and positron emission tomography/computed tomography.
• Your skills include strong knowledge of advanced molecular imaging and anatomy, with advanced troubleshooting, clinical support, remote diagnostic, and accurate documentation skills. Excellent communication, customer service, independent decision-making, teamwork, and Microsoft Office proficiency.
• You have at least an associate's degree and a license or certification in nuclear medicine in good standing.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to work flexible hours based on business need.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $42.00 to $65.00 per hour (overtime eligible).

The pay range for this position in AK, DE, HI, MD, MN, and RI is $44.00 to $69.00 per hour (overtime eligible).

The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $47.00 to $73.00 per hour (overtime eligible).

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

United States work authorization is a precondition of employment.

The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.

For this position, you must reside in the United States.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.