Application Analyst

BRG; Chicago (IL); Teletrabalho; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

BRG seeks a full-time Application Analyst to serve as the resident expert on BRG’s enterprise applications. You will work with Accounting, Finance, HR, and Legal to understand needs and support, configure, secure, and enhance the applications used by these teams.

The role interfaces with BRG IT and third-party consultants and reports to the Application Manager. BRG welcomes remote candidates and offers offices in multiple cities.

Qualificações

• Bachelor’s Degree in IT, CS, Engineering, Accounting, or Finance or relevant experience.
• 2+ years of experience in applications analysis, system integration, or software support.
• Experience with Workday, Intapp, and SaaS administration; ServiceNow ticketing.
• Experience supporting large software systems for a big customer base.

Responsabilidades

• Understand business and technical processes by working with stakeholders.
• Maintain, troubleshoot, and remediate applications and related issues.
• Provide Tier 3 support for enterprise systems.
• Plan and execute application installations and upgrades.
• Create and maintain knowledgebase and SOPs.
• Research patterns and best practices; technical writing.

Conhecimentos

Communication

Organizational skills

Stakeholder communication

Adaptability

Formação académica

Bachelor’s Degree in IT/CS/Engineering/Accounting/Finance

Ferramentas

Workday (HCM/FIN)

Intapp Time/Conflicts/Walls

iManage / NetDocuments

ServiceNow

Active Directory / Entra ID

Descrição da oferta de emprego

We Do Consulting Differently BRG is actively seeking a full-time

We Do Consulting Differently BRG is actively seeking a full-time Application Analyst. The Application Analyst will serve as a resident expert on the suite of BRG’s enterprise applications. This role will work closely with BRG’s Accounting, Finance, HR, and Legal teams to understand their business objectives, pain points, and business process, and support, adapt, configure, secure, and enhance the applications used by these groups. The Application Analyst will also interface with BRG IT and third-party consultants to assist in this goal. The Application Analyst will report to the Application Manager. Candidates wishing to be based in a BRG office will benefit by working from Emeryville, Chicago, Dallas, Boston, or Washington, DC. BRG also welcomes candidates who wish to work remotely.

Primary Duties

• Understand business and technical processes and problems by working with stakeholders and subject matter experts.
• Gain and maintain relationships with our corporate staff, and strong knowledge of key corporate functions.
• Maintain, troubleshoot, and remediate applications and related issues.
• Provide Tier 3 support for enterprise systems.
• Evaluate and propose potential technical solutions and options to solve problems or improve functions.
• Plan and execute application installations, upgrades, adjustments.
• Create and maintain knowledgebase of existing software and data environments, and standard operating procedures.
• Research and development of patterns and best practices
• Technical writing and technical documentation.
• General system maintenance and downtime for relevant data systems
• Meet regularly with business users and stakeholders; understand their business processes and technical needs.
• Evaluate existing systems, tools, and possible new vendor applications or features solve business problems.
• Ensure application and data security.
• Participate in IT change management processes, especially relating to the roll-out of new applications or modules.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, Accounting, or Finance or relevant experience.
• 2+ years of experience in applications analysis, system integration, or software support
• Prior experience working in a legal or professional services environment (preferred).
• Demonstrated domain expertise in supporting large software systems and the needs of a large customer base.
• Strong Experience with IT services and general Windows stack environment (Active Directory, etc), Microsoft Entra ID.
• Experience with administration of SaaS (Cloud based) solutions.
• Experience with IT customer support, and ticketing systems, such as ServiceNow.
• Experience with Workday (HCM and FIN), particularly Workday Security models (preferred).
• Experience with Intapp products, such as Intapp Time/ Intapp Conflicts/ Intapp Walls (preferred).
• Experience with document management systems (e.g., iManage or NetDocuments) (preferred).
• Strong organizational skills.
• Excellent communication skills, with the ability to explain complex technical problems to non-technical audiences.
• Ability to adjust to rapidly changing priorities.

Salary Range: $90,000-$120,000

Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship.

About BRG

BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies. Our culture centers on agility and connectivity which sets us apart and gets you ahead. At BRG, our professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking. When paired with our global reach and resources, our diverse perspectives and technical capabilities make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world. At BRG, we don’t just show you what’s possible. We’re built to help you make it happen.

BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.