Remote Appliance Tech Support — Hybrid in Dallas

Cef; United States; Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

CEF Solutions is seeking a Technical Support Specialist to deliver customer support for service centers. You will diagnose product issues remotely, guide technicians on parts and procedures, and leverage repair experience to provide practical solutions.

Training will cover repair of relevant brand lines, with emphasis on clear communication and CRM documentation. The role requires hands-on appliance repair experience and certification, along with strong multitasking and customer-service skills.

Qualifications

• 5 years of hands-on home appliance repair experience.
• Certification to repair home appliances.
• Experience repairing R600 refrigerators preferred.
• Customer service or call center experience preferred.
• Proficient with multiple systems and new tools.
• Excellent verbal and written communication skills.
• Knowledge of CRM platforms, ticketing systems, and warranty processes.

Responsabilités

• Diagnose and troubleshoot product issues remotely, providing clear step-by-step guidance.
• Guide service technicians on required parts and proper procedure for completing repair remotely.
• Leverage hands-on repair experience to deliver accurate and practical solutions.
• Coordinate with service experts to refresh repair procedures and guidelines.
• Receive full training for repairing relevant brand’s product lines.
• Record interactions, reported issues, and resolutions in relevant CRM system.
• Ensure service quality by meeting customer satisfaction and response time standards.

Connaissances

Hands-on appliance repair

Customer service

Troubleshooting

Communication

multitasking

Technical literacy

CRM knowledge

Outils

CRM platforms

Ticketing systems

Warranty processes

Description du poste

CEF Solutions is seeking a Technical Support Specialist to deliver customer support for service centers. You will diagnose product issues remotely, guide technicians on parts and procedures, and leverage repair experience to provide practical solutions.

Training will cover repair of relevant brand lines, with emphasis on clear communication and CRM documentation. The role requires hands-on appliance repair experience and certification, along with strong multitasking and customer-service skills.