Remote (any location)

Dr. Berg; United States; Remote; USD 44,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vacation time

Personal days

Gym membership

Holidays

Product discount

Remote work

Job summary

Dr. Berg Nutritionals is seeking an Email & SMS Specialist to own hands-on execution of email and SMS/RCS programs. You will build and optimize campaigns in Klaviyo, manage segmentation, run tests, and ensure QA before release.

The role strengthens customer engagement and drives revenue for a fully remote, globally aware health brand. You will collaborate with copywriters, designers, and marketing to execute on lifecycle strategy.

Qualifications

• 2–4 years of hands-on experience building and sending email and SMS campaigns in a DTC or ecommerce environment.
• Strong Klaviyo troubleshooting skills across flow triggers, event data, and segmentation.
• Experience with HTML/CSS for email rendering and accessibility.
• Familiarity with TCPA/compliance and data privacy in marketing.

Responsibilities

• Build, schedule, and send email and SMS/RCS campaigns and flows in Klaviyo.
• Perform segmentation and A/B tests; ensure proper QA before deployment.
• Maintain templates, libraries, naming conventions, and audit-friendly processes.
• Monitor deliverability and flow health; address issues to protect revenue.
• Document builds and processes; support data integrations and reporting.

Skills

Email marketing

SMS marketing

Segmentation

A/B testing

QA & proofreading

Deliverability

Project management

Collaborative work

Tools

Klaviyo

HTML/CSS

Shopify integration

Job description

Work isn’t somewhere you go, it’s something you do

We believe your best work happens when life feels balanced— that’s why we offer the freedom to work from home, no commute required.

• Paid vacation, holidays, and personal days
• Medical, dental, and vision coverage (we cover 80% of your premium)
• Remote flexibility with paid breaks
• A supportive, wellness-minded team

At Dr. Berg Nutritionals, we live and breathe health and wellness—and we’re here to help you do the same. We make it easy to be your best self by offering reimbursements for gym memberships to all employees, whether you’re into weightlifting, group classes like Pilates or Zumba, or just getting in some steps on the treadmill at your local gym. Plus, enjoy 50% off all Dr. Berg products to support your wellness from the inside out.

Professional Development & Training

We believe in helping our team grow. With paid training, opportunities for ongoing career advancement, and the chance to work in a thriving e-commerce company led by a CEO who’s passionate about making a difference, you’ll have the support you need to keep expanding your skills and moving forward.

Equal Opportunity Employer

At Dr. Berg Nutritionals, we’re proud to be an equal opportunity employer that values diversity, inclusion, and fairness. We welcome team members of all backgrounds and do not discriminate based on race, ethnicity, gender, sexual orientation, gender identity or expression, age, disability, religion, national origin, veteran status, or any other characteristic protected by law.

Remotely Powered Global Team

We’re a fully remote company with team members across the country—and the globe. We believe great work can happen anywhere, which is why we prioritize flexibility, trust, and results over location. Whether you’re working from a home office, a co-working space, or your favorite quiet spot, you’ll have the freedom to thrive in an environment that works best for you—without sacrificing collaboration, connection, or career growth.

Our Mission

Our mission is to transform the current approach to health and wellness from one that focuses on treating symptoms to one that addresses the root cause. We believe that the only way to achieve full health potential is to support the body’s natural health pathways. Many people don’t know about the holistic approach to health and wellness—we want to spread the word with the world.

Our Core Values

Integrity First

We do the right thing — even when no one is watching. Trust and transparency are at the heart of how we work, communicate, and grow together.

Customer Commitment

We put our customers at the center of every decision. Their success is our success, and we strive to exceed expectations at every opportunity.

We believe in lifelong learning, innovation, and embracing challenges as opportunities to grow — personally and professionally.

One Team, One Mission

We win together. We celebrate diversity, collaborate openly, and support each other to achieve shared goals.

Great Place to Work!

What We Do

With 6,000+ videos and 30 million subscribers, Dr. Berg’s YouTube channel offers trusted, easy-to-follow content on metabolism, hormones, liver health, fasting, and more—helping people take control of their health anytime, anywhere.

About Dr. Berg Nutritionals

Dr. Berg Nutritionals is a leader in the health and wellness industry focused on addressing the root causes of health concerns. We offer a dynamic work environment with opportunities for growth, where you can contribute to helping millions achieve better health through education, premium supplements, and holistic practices like the Healthy Keto® diet.

Working with us, you'll be part of a globally recognized brand with a social media presence reaching over 48 million followers across platforms.

Be a part of an innovative and fast-growing company that is passionate about transforming lives through education on health and wellness. If you thrive in a dynamic environment where your contributions make a real impact, this is the place for you.

Role Summary

The Email & SMS Specialist owns the hands‑on execution of email and SMS/RCS program, allowing leadership to focus on lifecycle strategy and testing priorities.

In this role, you will:

• Build, schedule, and send campaign flows in Klaviyo.
• Carry out segmentation and A/B tests as planned.
• Self-check every build before it moves to the QA step.
• You will own the build accuracy, on‑time delivery, and SMS compliance elements.
• You will monitor deliverability and flow health, assess issues and elevate before revenue is affected.

The work of this role will directly strengthen customer engagement and drive revenue growth.

Job Duties & Responsibilities

Campaign & Flow Production (Email + SMS/RCS)

• Builds campaign emails, content emails, flows and transactional emails within Klaviyo, along with SMS/RCS campaigns and flows executing against the strategy and send calendar set by the Senior Marketing Manager.
• Responsible for ensuring all emails, SMS/RCS sends are set up, scheduled, and sent on time according to the calendar set by the Senior Marketing Manager.
• Maintains the Klaviyo template and module library, naming conventions, and folder organization so builds are consistent, efficient, and easy to audit.
• Builds dynamic and personalized content using Klaviyo features such as conditional blocks, product feeds, and profile and event properties.
• Works closely with the Copywriter, Creative Designer, and Marketing Assistant to bring copy and creative to life accurately in-platform.
• Executes segmentation and audience logic for campaigns and flows according to the strategy set by the Senior Marketing Manager.
• Assists with building new forms and tagging for profile properties in Klaviyo.
• Sets up and executes A/B tests within Klaviyo campaigns and flows (subject lines, content, send times, flow branches) according to the test plan, ensuring proper test configuration, sample sizes, and winner selection criteria.

Quality Assurance & Compliance

• Completes self-review of all builds before submitting them for QA — proofing, link testing, rendering checks, and personalization verification.
• Monitors deliverability health, including bounce rates, spam complaints, unsubscribe rates, and inbox placement, and flags issues to the Senior Marketing Manager. Maintains list hygiene through suppression management and sunset/re‑engagement segments.
• Ensures all SMS/RCS sends comply with TCPA and carrier requirements, including consent, opt‑out language, quiet hours, and character and encoding limits.

Monitoring, Troubleshooting & Reporting

• Assists with tracking and reporting on campaign & flow performance.
• Monitors flow health and data integrations (Shopify and other connected platforms) to confirm flows are triggering correctly, and troubleshoots broken triggers, filters, or data syncs.
• Documents builds, processes, and platform configurations, and contributes to execution SOPs.

Qualifications & Skills

Required Experience

• 2–4 years of hands‑on experience building and sending email and SMS campaigns and flows in a DTC or ecommerce environment.
• Proven Klaviyo troubleshooting expertise across flow triggers, event/profile data, filters, segmentation logic, and integrations, with the ability to independently investigate and flag technical issues, not just execute builds.
• Working knowledge of HTML and CSS for email, including troubleshooting rendering issues across email clients and devices.
• Experience executing SMS campaigns and flows, with an understanding of TCPA and carrier compliance requirements.
• Disciplined approach to QA, including proofing, link testing, and rendering checks, with strong attention to detail.
• Experience setting up A/B tests in an email or SMS platform and tracking campaign and flow performance metrics.
• Proven ability to manage a high-volume send calendar and meet deadlines consistently, supported by strong organization, project management, and time management skills.
• Clear communicator who works well with copywriters, designers, and strategists, and who is comfortable working from strategy briefs and calendars set by others while proactively flagging risks and issues.

Preferred Experience

• Experience with Shopify and its Klaviyo integration, including troubleshooting data syncs and flow triggers.
• Familiarity with email deliverability best practices, such as authentication, list hygiene, and sender reputation.
• Experience with RCS messaging.
• Experience in the health, wellness, or supplement industry, including familiarity with compliant marketing claims.

Work from Home Requirements

• Up‑to‑date Mac or Windows computer with anti‑virus protection
• Reliable high-speed internet connection
• Quiet, distraction-free workspace
• Tech-savvy and comfortable learning new tools and software
• Must be comfortable and experienced using Microsoft Office tools (Excel, Outlook, Teams, Word, OneDrive)

We are intentional about creating a work environment that supports both high-quality work and the people doing it. We aim to provide our team with the structure, resources, and flexibility needed to do meaningful work while maintaining personal well‑being.

We recognize that employees have responsibilities and priorities outside of work, and we respect and support that with our policies and benefits.

We are a fully remote team, allowing team members to work from where they are most comfortable and to avoid unnecessary commuting and overhead.

We offer competitive compensation and a benefits package designed to support health, stability, and balance, including:

• Comprehensive medical, dental, and vision insurance with 80% of premiums covered by the company
• 80 hours of paid vacation after one year of employment, with additional PTO that grows as you grow with us (tenure‑based increases)
• 40 hours of personal days each year for rest, life, and everything in between
• Paid gym membership to support your health and well‑being
• 7 paid holidays
• 50% discount on all Dr. Berg products
• Fully remote work with a strong emphasis on healthy work‑life balance

Pay Range: $32 - $40/hour

Hours: Monday – Friday, 9am – 6pm ET with a one-hour unpaid meal break

Location: Fully remote

Type:Employee, Full-time

Dr. Berg Nutritionals is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to any characteristics protected by applicable federal, state, or local law. We are committed to fostering an inclusive, respectful, and supportive workplace.

Note: We are not currently hiring international or California-based employees. Applicants must be legally authorized to work in the United States for any employer (W‑2) position.

We won’t add you to our product or promotional email lists.

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