Remote Airline Customer Advocate & Travel Support

The Elitejob; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits including medical, and

Travel privileges

Employer 401(k) match

Competitive compensation package

Job summary

Delta Airlines is seeking a Remote Customer Service Representative to join our support team from home. You will handle inquiries, assist with bookings, and resolve issues to ensure a smooth travel experience for passengers. Ideal candidates possess strong communication, problem-solving skills, and the ability to work independently in a remote setting.

Prior customer service experience is helpful. Flexible shifts available, including evenings, weekends, and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a remote setting.
• Prior customer service experience preferred, but not required.
• Previous experience in customer service or hospitality is advantageous.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
• Assist customers with booking flights, changing reservations, and resolving issues related to their travel plans.
• Provide accurate information regarding Delta services, policies, and procedures.
• Collaborate with other departments to ensure seamless customer experiences.

Skills

Verbal and written communication

Problem solving

Remote work independence

Customer service experience

CRM software

Tools

CRM software

Job description

Delta Airlines is seeking a Remote Customer Service Representative to join our support team from home. You will handle inquiries, assist with bookings, and resolve issues to ensure a smooth travel experience for passengers. Ideal candidates possess strong communication, problem-solving skills, and the ability to work independently in a remote setting.

Prior customer service experience is helpful. Flexible shifts available, including evenings, weekends, and holidays.