Remote Air Booking Specialist – Travel Experiences

Road Scholar; Massachusetts; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

403(b) Retirement Plan with company 5%

PTO 20 days/year

Holiday paid time off

Employee discounts

IATA membership option

LinkedIn Learning access

Job summary

Road Scholar seeks an Air Booking Coordinator to join Travel Services. You will book air travel for domestic and international participants, provide excellent service, and resolve issues in a fast-paced, team-oriented setting.

The role emphasizes policy knowledge, decision making, and upselling opportunities while supporting participants on the Emergency Line. A remote-first, hourly role with Eastern/Central US hours.

Qualifications

• Bachelor's degree preferred or comparable experience.
• Excellent communication, decision making, persuasion and closing skills are required.
• 1-2 years’ experience with Air Travel preferred.
• Solid knowledge of airline negotiated fares and strong CRS skills.

Responsibilities

• Sell travel options including domestic and international air and block space air.
• Manage inbound and outbound participant calls.
• Create preliminary itineraries for enrollments.
• Handle airline schedule changes and world event disruptions.
• Assist participants on the Emergency Line as needed to resolve situations.
• Promote additional services and upgrades.
• Close sales with strong customer satisfaction and policy adherence.

Skills

Customer service

Communication

Decision making

Persuasion

Closing skills

Education

Bachelor's degree

Comparable experience

Tools

Amadeus

airline GDS

Job description

Road Scholar seeks an Air Booking Coordinator to join Travel Services. You will book air travel for domestic and international participants, provide excellent service, and resolve issues in a fast-paced, team-oriented setting.

The role emphasizes policy knowledge, decision making, and upselling opportunities while supporting participants on the Emergency Line. A remote-first, hourly role with Eastern/Central US hours.