Remote AI Training Programs Lead – Strategic Projects

UserTesting; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

UserTesting is seeking a Strategic Projects Lead to own the end-to-end delivery of AI training projects, from early conversations to successful execution, partnering with customers and internal teams. You’ll design scalable workflows, recruit and manage contributor communities, and shape repeatable processes to support rapid growth in a new AI training business.

Location: Remote within the United States, with time-zone alignment to U.S. hours.

Qualifications

• 4+ years leading complex, cross-functional projects in operations, strategic programs, consulting, AI training, marketplaces, expert networks, data operations, or similar fast-paced environments.
• Proven experience managing projects involving large populations of contractors, contributors, participants, experts, or other external workforces.
• Experience in AI training or human data organizations is strongly preferred.
• Strong project management and analytical skills, with the ability to manage multiple priorities, model project performance, monitor operational metrics, and understand project economics.
• Demonstrated ownership and problem-solving skills, with the ability to thrive in ambiguity, build processes from the ground up, and balance detailed execution with strategic thinking.
• Excellent written and verbal communication skills, with experience partnering directly with customers and collaborating across cross-functional teams.
• Familiarity with AI training concepts such as annotation, evaluations, quality assurance, reinforcement learning environments, expert data, or post-training workflows is preferred.

Responsibilities

• Own the end-to-end delivery of AI training projects, partnering with customers from initial scoping through successful execution while assessing feasibility, timelines, operational requirements, pricing inputs, and project risks.
• Develop and execute sourcing strategies for specialized contributor populations by leveraging UserTesting’s network, external recruiting channels, partner partnerships, and other creative approaches to meet customer needs.
• Recruit, onboard, and manage contributor communities, designing scalable operational workflows that include onboarding, task distribution, contributor communications, quality assurance, escalations, and delivery.
• Monitor project performance by tracking key operational metrics—including recruiting progress, activation, throughput, quality, cost, and retention—and proactively adjust plans to ensure successful outcomes.
• Own project economics by balancing sourcing strategies, contributor compensation, staffing, quality expectations, and delivery timelines to drive efficient execution.
• Serve as the primary customer contact throughout project delivery, translating evolving requirements into clear guidance for contributors while communicating progress, risks, and tradeoffs with transparency.
• Continuously improve how the team operates by identifying opportunities to build repeatable processes, scalable systems, and operational capabilities that support the long-term growth of the AI Training business.

Skills

Project leadership

Cross-functional coordination

AI training experience

Data-driven analysis

Stakeholder communication

Contractor management

Job description

UserTesting is seeking a Strategic Projects Lead to own the end-to-end delivery of AI training projects, from early conversations to successful execution, partnering with customers and internal teams. You’ll design scalable workflows, recruit and manage contributor communities, and shape repeatable processes to support rapid growth in a new AI training business.

Location: Remote within the United States, with time-zone alignment to U.S. hours.