AI Customer Support Specialist (PT, CT and MT)

Aiworkexpert; Connecticut; Hybrid; USD 41,000 - 47,000; Full time

Job summary

micro1 is seeking an AI Customer Support Specialist to assist on an AI-powered platform, handling customer-reported technical issues with clear, professional communication.

You will investigate, reproduce, and document issues, create and maintain knowledge base entries for recurring problems, and ensure timely resolutions as a remote contractor earning $30–$34 per hour with onboarding via micro1.

Qualifications

• Experience delivering customer support in tech or SaaS environments.
• Ability to investigate and isolate technical issues and reproduce user-reported problems.
• Strong documentation skills and meticulousness in recording steps and findings.

Responsibilities

• Respond promptly and professionally to customer-reported technical issues on the AI platform.
• Investigate, reproduce, and document problems for internal review.
• Create and maintain documentation for recurring issues in the knowledge base.

Skills

Customer service

Troubleshooting

Attention to detail

Organization

Investigate problems

Reproduce issues

Job description

# AI Customer Support Specialist (PT, CT and MT)$34per hourContractor Remote Last verified 21 Jul 2026Listed on micro1 micro1.aiApplyAffiliate disclosureWork Expert (WE) is an independent publishing and referral website. We are not a recruiter, hiring manager, agent or employer, and we are not affiliated with or endorsed by micro1. Applying takes you to the platform's own website, where we may be recorded as the referring source. We may receive a referral fee at no additional cost to you. Read our full affiliate disclosure →## About the Rolemicro1 is engaging AI Customer Support Specialists to contribute expertise to a dynamic project supporting an AI-powered platform. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required - your domain knowledge is what matters. • Respond promptly and professionally to customer-reported technical issues related to the AI platform, ensuring clear and concise communication at every ste## What You'll Do* Respond promptly and professionally to customer-reported technical issues related to the AI platform, ensuring clear and concise communication at every step.* Investigate and reproduce customer-reported problems, meticulously documenting findings and relevant technical details for internal review.* Create, update, and maintain comprehensive documentation for recurring issues, tr## You're a Good Fit If You* Required skills: customer service in tech or saas, attention to detail, organization, strong troubleshooting, problem solving, ability to investigate, ability to reproduce customer-reported problemsGet ready for micro1Design a resume for micro1 Prepare for the micro1 interview## Role HighlightsPay$30-$34/hContractContractorLocationRemoteCategoryResearchPosteda month agoJob IDWE-7335## Pay & PayoutEngaged directly through micro1. Apply via the link below - micro1 handles onboarding and payment.## Common Questionsmicro1 has a reliability rating of reliable based on the listings we track, with an onboarding time of 1-3 days. See our full micro1 review for the details behind that rating.Applying takes you to micro1's own website, where the application is completed. We are not a recruiter or employer and do not process applications directly - we may be recorded as the referring source.$30-$34/h - Engaged directly through micro1. Apply via the link below - micro1 handles onboarding and payment.Respond promptly and professionally to customer-reported technical issues related to the AI platform, ensuring clear and concise communication at every step. Investigate and reproduce customer-reported problems, meticulously documenting findings and relevant technical details for internal review. Create, update, and maintain comprehensive documentation for recurring issues, tr