Remote AI Service Experience Designer

cnx; Ohio; Hybrid; USD 92,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Comprehensive employee assistance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Job summary

Concentrix is seeking an AI Service Experience Analyst to shape and continually improve AI-enabled service experiences that are intuitive, accurate, and compliant with business goals.

You will own the business design of AI journeys, prompt frameworks, agent instructions, and knowledge readiness, collaborating with AI Engineers, product, and operations to deliver scalable AI solutions.

Qualifications

• Experience designing or improving AI-enabled service experiences, conversational flows, user journeys, knowledge assistants, AI agents, or generative AI interactions.
• Strong understanding of prompt design, agent instructions, interaction patterns, knowledge retrieval, and AI response evaluation.
• Experience working with knowledge base content, procedures, scripts, job aids, or source materials to improve accuracy, consistency, usability, and AI readiness.

Responsibilities

• Own the business setup and ongoing refinement of AI-enabled service experiences, including experience objectives and user journeys.
• Design, test, and optimize prompts, agent instructions, and interaction patterns for generative AI tools.
• Assess, structure, modify, and maintain knowledge base content to improve AI readiness and response quality.

Skills

AI service design

Prompt design

Knowledge retrieval

Quality evaluation

Cross-functional collaboration

Governance awareness

Job description

Concentrix is seeking an AI Service Experience Analyst to shape and continually improve AI-enabled service experiences that are intuitive, accurate, and compliant with business goals.

You will own the business design of AI journeys, prompt frameworks, agent instructions, and knowledge readiness, collaborating with AI Engineers, product, and operations to deliver scalable AI solutions.