Remote AI Operations & Quality Analyst

FICO; United States; Remote; USD 105.000 - 165.000; Vollzeit

Zusammenfassung

FICO is hiring an AI Operations Analyst to review AI-powered features interacting with consumers, identify inaccurate or unsafe answers, and help improve product quality. You will categorize feedback, maintain a regression dataset, and publish weekly quality reports while collaborating with Product, AI Engineers, and QA.

The role emphasizes SQL, Tableau dashboards, data sensitivity in regulated environments, and experience with Agile/Scrum teams. Remote US-based work is offered.

Qualifikationen

• Bachelor's degree or equivalent experience and experience in quality/analytical/operations reviewing conversations.
• Strong SQL skills and ability to build/read dashboards in Tableau.
• Apply a written rubric consistently and explain decisions with good judgment.

Aufgaben

• Review a risk-weighted sample of AI chat conversations and flag issues.
• Categorize feedback and escalations into a failure-mode taxonomy.
• Label data to measure reviewer agreement and contribute to evaluators.

Kenntnisse

SQL

Tableau

Agile/Scrum

Data analysis

Written communication

Ausbildung

Bachelor's degree or equivalent experience

Tools

Python

Jupyter

SQL

Jobbeschreibung

FICO is hiring an AI Operations Analyst to review AI-powered features interacting with consumers, identify inaccurate or unsafe answers, and help improve product quality. You will categorize feedback, maintain a regression dataset, and publish weekly quality reports while collaborating with Product, AI Engineers, and QA.

The role emphasizes SQL, Tableau dashboards, data sensitivity in regulated environments, and experience with Agile/Scrum teams. Remote US-based work is offered.