Remote AI-Native Tech Support Engineer - Construction SaaS

Clue Insights; Remote; USD 50,000 - 70,000; Full time

Job summary

A construction-tech startup is looking for a Technical Support Engineer who excels in problem-solving and customer communication. The role requires providing expert technical assistance to customers in the heavy construction sector remotely. You'll support users with navigation and troubleshooting, ensuring satisfaction while maintaining documentation. The ideal candidate will possess strong English skills and experience with telematics and related systems. This position offers a competitive salary ranging from $50,000 to $70,000, along with comprehensive benefits and professional growth opportunities.

Benefits

Competitive salary

Full healthcare coverage

100% match on 401(k) contributions

Work flexibility

Professional growth opportunities

Collaborative culture

Qualifications

• Experience supporting systems like Caterpillar VisionLink or Oracle JDE in a heavy construction environment.
• Daily user of modern AI tools for work, adept at writing and analyzing.
• Comfortable collaborating cross-functionally to resolve issues.

Responsibilities

• Provide expert technical support to customers in the heavy construction industry.
• Diagnose and resolve software-related issues.
• Develop deep expertise in Clue’s equipment management platform.
• Maintain accurate support records and create knowledge base articles.
• Work closely with engineering and success teams for customer satisfaction.

Skills

Perfect English communication

Strong troubleshooting abilities

Experience with telematics and GPS systems

Proficient in SQL

Customer service excellence

Ability to explain technical concepts

Job description

A construction-tech startup is looking for a Technical Support Engineer who excels in problem-solving and customer communication. The role requires providing expert technical assistance to customers in the heavy construction sector remotely. You'll support users with navigation and troubleshooting, ensuring satisfaction while maintaining documentation. The ideal candidate will possess strong English skills and experience with telematics and related systems. This position offers a competitive salary ranging from $50,000 to $70,000, along with comprehensive benefits and professional growth opportunities.