Remote AI Evaluation Specialist (Escalation Quality)

AuraOne; United States; Remote; USD 34.000 - 55.000; Vollzeit

Zusammenfassung

AuraOne seeks a remote Customer Support Escalation AI Evaluator contractor to review prompts and model outputs. You will compare paired responses, assign severity, and write rationales to guide retraining efforts.

The role focuses on labeling edge cases, detecting hallucinations, and feeding structured feedback to the modeling team. Candidates should demonstrate prior evaluation experience, ability to apply long-form rubrics consistently, and clear written reasoning.

Qualifikationen

• Prior evaluation, annotation, or human-rater experience on customer support escalation AI evaluation.
• Ability to apply rubrics consistently across long batches.
• Clear written reasoning citing rubric clauses.
• Strong attention to detail with ability to flag prompt issues.
• Reliable asynchronous availability for at least 10 hours per week.

Aufgaben

• Evaluate customer support escalation AI evaluation model outputs against a versioned rubric and assign severity tags.
• Compare paired responses and select the stronger answer with a written rationale.
• Label hallucinations, instruction-following failures, and unsafe content with structured tags.
• Capture ambiguous prompts and route them back to the program team for rubric updates.

Kenntnisse

Evaluation experience

Rubric application

Written reasoning

Attention to detail

Async availability

Jobbeschreibung

AuraOne seeks a remote Customer Support Escalation AI Evaluator contractor to review prompts and model outputs. You will compare paired responses, assign severity, and write rationales to guide retraining efforts.

The role focuses on labeling edge cases, detecting hallucinations, and feeding structured feedback to the modeling team. Candidates should demonstrate prior evaluation experience, ability to apply long-form rubrics consistently, and clear written reasoning.