Remote AI Quality Reviewer — Customer Operations

AuraOne; United States; On-site; USD 28,000 - 50,000; Full time

Job summary

AuraOne seeks a Customer Service Expert to remotely review AI outputs within customer operations workflows. You will assess tone, escalation logic, and policy adherence, then document the next steps for model training.

Responsibilities include grading materials against playbooks, flagging risks with severity tags, and ensuring consistency across batches. Must have direct customer operations experience and be available asynchronously for at least 10 hours weekly.

Qualifications

• Direct working experience in customer operations on real teams.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against customer operations workflows, playbooks, and firm policy for Customer Service Expert assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Customer operations

Job description

AuraOne seeks a Customer Service Expert to remotely review AI outputs within customer operations workflows. You will assess tone, escalation logic, and policy adherence, then document the next steps for model training.

Responsibilities include grading materials against playbooks, flagging risks with severity tags, and ensuring consistency across batches. Must have direct customer operations experience and be available asynchronously for at least 10 hours weekly.