Remote Admissions Credentials Analyst

Indiana University Bloomington; Bloomington (IN); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical and dental保险

Health savings account with generousIU

Tuition subsidy for employees and plus

10 paid holidays + winter break

Generous paid time off

Job summary

Indiana University Bloomington is seeking an Admissions Operations professional for the Office of Enrollment Management. The role handles information services, evaluation of applications, residency rules, and credential analysis, with remote work currently available but in-person events in Bloomington, IN as needed.

Responsibilities include reviewing applications, interpreting policies, assisting with financial aid and housing queries, and representing Admissions at outreach events.

Qualifications

• High school diploma or equivalent required.
• 4 years of office or related experience required.
• Experience working with complex data and/or records services in a team environment preferred.

Responsibilities

• Serves as an information specialist and area expert to students, potential students, staff, faculty, and external agencies either online, by telephone or in person.
• Provides evaluation expertise during the investigation of complaints, challenges, and requests for review from Deans, Department Heads and individual students regarding the application and credentials evaluation process.
• Provides preliminary information on matters related to financial aid, scholarship eligibility, housing, orientation, student accounts, and other university related policies, procedures, and programs.
• Assists staff in answering questions regarding policies and procedures for application review and credit transfer articulation.
• Investigates and resolves problems, complaints, or discrepancies.
• Represents the Office of Admissions at outreach events both on and off campus.
• Interprets and utilizes current and historical information from the SIS, OnBase, CRM, and Parchment.
• Conducts first round review of the application file before a determination is sent to the applicant and validates information and decision for accuracy.
• Interprets the courses and grades required for admission and counsels students on admission decisions and the articulation of transfer coursework, and recommends admission decisions.
• Directs, manages, and monitors the business process design and workflow for the credentials analyst processing staff.
• Provides general direction for staff, allocates resources, performs performance evaluations, determines the sequence of events, and generally manages the workflow, services, and timelines for the operations.
• Trains new and continuing staff regarding evaluation and procedures of transcripts and credit transfer articulation database functions.
• Represents the department and serves as a content expert on credentials analysis, residency rules, admission application flow and business processes for both current operations and policy changes.
• Analyzes individual situations on a case-by-case basis, administering and interpreting university policy, and exercising professional judgment on the more problematic situations.

Skills

Proficient communication

Professionalism

Time management

Quality commitment

Flexibility

Thoroughness

Initiative

Customer relationships

Regulatory interpretation

Education

High school diploma or equivalent

Job description

Indiana University Bloomington is seeking an Admissions Operations professional for the Office of Enrollment Management. The role handles information services, evaluation of applications, residency rules, and credential analysis, with remote work currently available but in-person events in Bloomington, IN as needed.

Responsibilities include reviewing applications, interpreting policies, assisting with financial aid and housing queries, and representing Admissions at outreach events.