Remote Account Representative

BCA Financial Services; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, GAP, and life

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Job summary

BCA Financial Services is seeking a remote Customer Accounts Specialist in the United States. You will discuss patient accounts, explain options, and guide them toward solutions with empathy and clarity.

The role offers a Monday–Friday schedule, $17/hour plus monthly bonuses, and benefits such as health, dental, vision, GAP, life insurance, a 401(k) with company match, paid time off, and company equipment. Training and support are provided.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and handle sensitive conversations.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals with support and coaching.

Skills

Call center experience

Strong communication

Problem solving

Sensitive conversations

Job description

$17/hour + Monthly Bonus | Full-Time | Monday-Friday Make an impact-while working from home.

Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping patients navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.

What We Offer:

• $17/hour + monthly bonus opportunities
• Consistent Monday-Friday schedule
• Medical, dental, vision, GAP, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-provided equipment

What You’ll Do:

• Talk with patients to help them understand their accounts and find solutions
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Requirements

Qualifications:

• 1+ year of experience in a call center, customer service, billing, or collections
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• A reliable, detail-oriented work style

Work-From-Home Requirements:

• Must reside in: FL, GA, MO, NE, NC, SC, TN, or VA
• Quiet, private workspace
• High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
• Wi-Fi and hotspots are not supported
• Must meet tech requirements before training begins