Remote Account Manager – Home Improvement

Synchrony; Chicago (IL); Hybrid; USD 60,000 - 112,000; Full time

Benefits offered by this job

Work from home near a Hub

Annual bonus eligibility

Job summary

Synchrony is seeking an Account Manager focused on Versatile's Home Improvement solution. You will work with customers to understand their financing workflows, objectives, and evolving needs, serving as the primary product expert within those relationships.

You will help customers maximize platform use, shape new initiatives, and implement new capabilities, coordinating with internal teams to deliver measurable value. Travel may be required for strategic engagements.

Qualifications

• 2+ years in a customer-facing role (Customer Success, Account Management, or Support) in Software or Home Improvement spaces.
• Strong communication and interpersonal skills with the ability to build rapport and trust with customers.
• Excellent problem-solving skills and strategic thinking.
• Experience with CRM software (e.g., Salesforce) and other customer success tools (e.g., Jira) is a plus.

Responsibilities

• Develop deep understanding of Versatile’s Home Improvement solution, discussing technical and non-technical aspects.
• Build and maintain trusted relationships with key account stakeholders as a strategic advisor.
• Coordinate cross-functional launches and ensure customers and internal teams understand new capabilities and use cases.
• Analyze issues with assigned customers and help develop solutions.
• Gather and analyze basic software requirements for project requests.
• Interface between users, technical staff, and project management to drive deliverables.
• Bridge between accounts and Support/Tech teams to raise concerns and drive improvements.
• Lead Business Reviews with assigned customers using analytics to demonstrate value and plan actions.
• Perform other duties and special projects as assigned.

Skills

Customer-facing

CRM software

Communication skills

Problem solving

Travel availability

Tools

Salesforce

Jira

Job description

Synchrony is seeking an Account Manager focused on Versatile's Home Improvement solution. You will work with customers to understand their financing workflows, objectives, and evolving needs, serving as the primary product expert within those relationships.

You will help customers maximize platform use, shape new initiatives, and implement new capabilities, coordinating with internal teams to deliver measurable value. Travel may be required for strategic engagements.