Account Manager

Synchrony; Chicago (IL); Hybrid; USD 60,000 - 112,000; Full time

Benefits offered by this job

Work from home near a Hub

Annual bonus eligibility

Job summary

Synchrony is seeking an Account Manager focused on Versatile's Home Improvement solution. You will work with customers to understand their financing workflows, objectives, and evolving needs, serving as the primary product expert within those relationships.

You will help customers maximize platform use, shape new initiatives, and implement new capabilities, coordinating with internal teams to deliver measurable value. Travel may be required for strategic engagements.

Qualifications

• 2+ years in a customer-facing role (Customer Success, Account Management, or Support) in Software or Home Improvement spaces.
• Strong communication and interpersonal skills with the ability to build rapport and trust with customers.
• Excellent problem-solving skills and strategic thinking.
• Experience with CRM software (e.g., Salesforce) and other customer success tools (e.g., Jira) is a plus.

Responsibilities

• Develop deep understanding of Versatile’s Home Improvement solution, discussing technical and non-technical aspects.
• Build and maintain trusted relationships with key account stakeholders as a strategic advisor.
• Coordinate cross-functional launches and ensure customers and internal teams understand new capabilities and use cases.
• Analyze issues with assigned customers and help develop solutions.
• Gather and analyze basic software requirements for project requests.
• Interface between users, technical staff, and project management to drive deliverables.
• Bridge between accounts and Support/Tech teams to raise concerns and drive improvements.
• Lead Business Reviews with assigned customers using analytics to demonstrate value and plan actions.
• Perform other duties and special projects as assigned.

Skills

Customer-facing

CRM software

Communication skills

Problem solving

Travel availability

Tools

Salesforce

Jira

Job description

About Versatile Credit

At the heart of the consumer financing revolution, Versatile Credit stands out as a clear leader. With more than 20 years of proven results, Versatile optimizes buying opportunities through credit with fully integrated technology and strategy to meet the unique needs of merchants, lenders, solution providers, and buying groups in an evolving range of industries. Versatile recently joined Synchrony and will operate independently with the goal of accelerating the technology roadmap for consumer financing solutions, while continuing to serve numerous other lenders and their merchants as we’ve done for so long. Our culture celebrates quick learners, critical thinkers, and problem solvers eager to drive change.

About Versatile Credit

At the heart of the consumer financing revolution, Versatile Credit stands out as a clear leader. With more than 20 years of proven results, Versatile optimizes buying opportunities through credit with fully integrated technology and strategy to meet the unique needs of merchants, lenders, solution providers, and buying groups in an evolving range of industries. Versatile recently joined Synchrony and will operate independently with the goal of accelerating the technology roadmap for consumer financing solutions, while continuing to serve numerous other lenders and their merchants as we’ve done for so long. Our culture celebrates quick learners, critical thinkers, and problem solvers eager to drive change.

The Role

As an Account Manager focused on Versatile's Home Improvement solution, you will work closely with customers to understand their businesses, financing workflows, objectives , and evolving needs. You will serve as the primary Home Improvement solution expert within those relationships, helping customers make effective use of the platform, shape new initiatives, and successfully implement new capabilities.

Essential Responsibilities

• Develop a deep understanding of the core functionality and value propositions of Versatile’s Home Improvement solution, with the ability to discuss both the technical and non-technical aspects of the solution.
• Build and maintain trusted relationships with key account stakeholders, serving as a strategic advisor to support customer initiatives and long‑term success .
• Coordinate cross-functional launches and ensure customers and internal teams understand new capabilities, intended use cases, dependencies, and expected value.
• Analyze issues that arise with assigned customers, determine impact, and help develop business solutions to remedy .
• Perform basic software requirements gathering and analysis related to project requests made by assigned customers .
• Interface between users, technical staff, and project management to drive completion of key project deliverables .
• Act as a bridge between assigned accounts and our internal Support and Technology teams to efficiently raise concerns, identify solutions, and drive improvements.
• Lead Business Reviews with your assigned customers , utilizing analytics and performance metrics to demonstrate value, identify trends, recommend improvements, and establish action plans .
• Perform other duties and/or special projects as assigned

Qualifications/Requirements

• 2 + years' experience in a customer-facing role, such as Customer Success, Account Management, or Customer Support in the Software or Home Improvement spaces .
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Excellent problem‑solving skills and the ability to think strategically.
• Experience working with CRM software (e.g., Salesforce) and other customer success tools is a plus ( e.g. Jira) .
• Strong business acumen with the ability to understand customer objectives and translate them into measurable business outcomes
• Ability to thrive in a fast‑paced, dynamic environment and effectively manage multiple priorities.
• Ability and flexibility to travel for business as required

Grade/Level: 09

The salary range for this position is 60,000.00 - 112,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way Of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

• Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non‑exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

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