Remote Account Coordinator: Auto Marketing & Client Success

Team Velocity Marketing; Charlotte (NC); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Wellness programs

Job summary

Team Velocity Marketing is seeking an entry-level Account Coordinator to join the FordDirect team. This remote, full-time role requires strong communication, organizational skills, and knowledge of agency-client processes. You will work with RAMs, Production, OEM and Onboarding teams to deliver timely results.

Ideal candidates understand marketing strategies, deadlines, and digital marketing, with a drive to provide excellent customer service and collaborate across teams.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• 0-2 years’ professional experience.
• Agency experience preferred.
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience preferred.
• Proficient in Microsoft Office.
• Extremely organized, task and detailed-oriented.
• Must be a critical thinker.
• Exceptional communication skills, demonstrated ability to write, listen and articulate clearly.
• Demonstrated ability to proactively take ownership of projects.
• Ability to establish priorities and objectives.
• Flexible in a fast-paced, ever-changing environment.
• Maintain focus and constructive behavior under pressure.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and Apollo® platform.
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications.
• Participate in and document Client meeting discussions and conference calls.
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes.
• Assist with resolving Client questions and needs in a timely manner.
• Work to problem-solve production issues and errors; escalate issues, as needed.
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results.
• Problem solve production issues and resolve in a timely manner.
• Update and maintain Clients’ Consumer Portal(s).
• Learn and maintain knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln).
• Support Account Management team with additional tasks as needed.
• Work ahead on client deliverables; what you know in advance, do in advance.
• Share responsibility for 100% Client retention by working with the team to maintain client relationships and identify risks or opportunities.
• Be a positive, proactive, and productive brand team member.
• Know your Client! Learn and maintain knowledge of Client Accounts; understand their Perfect Market.
• Be a student of the Industry! Hone understanding of automotive industry and integrated marketing strategies.
• Exercise proactive daily communications professionally with colleagues and clients.
• Continually seek ways to add value to the Client / Agency relationship.

Skills

Communication skills

Proficient in Microsoft Office

Organized

Detail-oriented

Education

Bachelor's degree in Marketing, Advertising, Communications, or related field

Tools

Microsoft Office

Job description

Team Velocity Marketing is seeking an entry-level Account Coordinator to join the FordDirect team. This remote, full-time role requires strong communication, organizational skills, and knowledge of agency-client processes. You will work with RAMs, Production, OEM and Onboarding teams to deliver timely results.

Ideal candidates understand marketing strategies, deadlines, and digital marketing, with a drive to provide excellent customer service and collaborate across teams.