Remote 24/7 IT Help Desk Specialist

Talentify; Orlando (FL); Remote; USD 17,000 - 23,000; Full time

Benefits offered by this job

Teleworking permitted

Job summary

Chronos Operations, LLC is seeking a Help Desk Specialist to support the Customs and Border Protection (CBP) Technology Service Desk. This role serves as the 24x7 central point of contact for CBP employees and contractors, delivering first-level technical support and customer service.

The position requires a high school diploma or GED, 1+ year of IT Help Desk experience, and the ability to support rotating shifts. U.S. Citizenship and CBP BI clearance are required.

Qualifications

• High school diploma or GED.
• 1+ year of IT Help Desk or technical support experience.
• Willing to support rotating 24x7x365 coverage.
• U.S. Citizenship required; pass CBP BI.

Responsibilities

• Provide 24x7 Tier 1 support for CBP staff and contractors.
• Handle requests via phone, chat, tickets and email.
• Document incidents in ServiceNow and escalate as needed.
• Perform password resets and access unlocks per security policy.
• Coordinate with internal teams and vendors on escalations.

Skills

Windows OS

Microsoft Office

Active Directory

Networking

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

ServiceNow

Amazon Connect

VPN troubleshooting

ACE system

GlobalProtect

Job description

Chronos Operations, LLC is seeking a Help Desk Specialist to support the Customs and Border Protection (CBP) Technology Service Desk. This role serves as the 24x7 central point of contact for CBP employees and contractors, delivering first-level technical support and customer service.

The position requires a high school diploma or GED, 1+ year of IT Help Desk experience, and the ability to support rotating shifts. U.S. Citizenship and CBP BI clearance are required.