Remote 24/7 Help Desk Specialist

Chenega Corporation; San Antonio (TX); Hybrid; USD 13,776,000 - 23,419,000; Full time

Job summary

Chenega MIOS is seeking a Help Desk Specialist in San Antonio, TX (Remote within 1 hour of commute) to deliver first‑level technical support for CBP operations. You will serve as the central POC, handle incidents, and provide initial triage and resolution while documenting actions in ServiceNow.

The role requires 1+ year of IT Help Desk experience, a high school diploma or GED, and willingness to support rotating shifts. U.S. citizenship and BI clearance are required.

Qualifications

• High school diploma or GED or equivalent.
• 1+ year of IT Help Desk or Technical Customer Support experience.
• Must be available to support rotating shift, 24x7x365 coverage.
• U.S. Citizenship required; must pass CBP Background Investigation (BI).

Responsibilities

• Serve as 24x7x365 centralized POC and Tier 1 support for CBP employees and contractors.
• Answer and respond to requests, incidents, and questions via phone, chat, and email.
• Record incidents in ServiceNow with actions for next-level support.
• Provide initial triage, troubleshooting, and escalation for CBP apps, email, devices, network, and VPN.

Skills

Windows OS

Office Suite

Active Directory

Networking

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

ServiceNow

Amazon Connect

VPN troubleshooting

Job description

Chenega MIOS is seeking a Help Desk Specialist in San Antonio, TX (Remote within 1 hour of commute) to deliver first‑level technical support for CBP operations. You will serve as the central POC, handle incidents, and provide initial triage and resolution while documenting actions in ServiceNow.

The role requires 1+ year of IT Help Desk experience, a high school diploma or GED, and willingness to support rotating shifts. U.S. citizenship and BI clearance are required.