Remote 24/7 Help Desk Specialist – Gov IT Support

Chenega MIOS SBU; Houston (TX); Remote; USD 14,000 - 23,000; Full time

Benefits offered by this job

Teleworking permitted

Remote within 1 hour of commute

Job summary

Chenega MIOS SBU is seeking a Help Desk Specialist for CBP Technology Service Desk operations in a remote-capable role based in the United States. You will provide first-level IT support to CBP employees and contractors, handling incidents across web apps, email, devices, VPN, and network access.

The ideal candidate has 1+ year in IT help desk, strong knowledge of Windows and Active Directory, and experience with ServiceNow. Remote/telework within 1 hour of the site is available.

Qualifications

• High school diploma or GED equivalent.
• 1+ year of IT Help Desk or Technical Customer Support experience.
• Available to support rotating shift, 24x7x365 coverage.

Responsibilities

• Serve as 24x7x365 centralized POC and Tier 1 support for CBP employees and contractors.
• Handle incidents via phone, chat, tickets, and email.
• Document incidents in ServiceNow and provide initial triage and resolution.

Skills

Windows OS

Active Directory

ServiceNow

VPN troubleshooting

Customer service

Ticketing systems

Azure/Office 365

Education

High school diploma or GED

Tools

ServiceNow ITSM

Amazon Connect

VPN (Global Protect)

ACE system

Job description

Chenega MIOS SBU is seeking a Help Desk Specialist for CBP Technology Service Desk operations in a remote-capable role based in the United States. You will provide first-level IT support to CBP employees and contractors, handling incidents across web apps, email, devices, VPN, and network access.

The ideal candidate has 1+ year in IT help desk, strong knowledge of Windows and Active Directory, and experience with ServiceNow. Remote/telework within 1 hour of the site is available.