Remote 211 Specialist QA & Policy Reviewer

AuraOne; United States; Remote; USD 97,000 - 138,000; Part time

Job summary

AuraOne seeks a seasoned 211 Specialist reviewer to evaluate AI outputs across specialist operations workflows. This remote contractor role emphasizes policy adherence, workflow judgment, and clear stakeholder communication.

You will grade tone, escalation, and stakeholder fit on a structured rubric, flag operational risks, and document the next steps for the modeling team. Direct experience in 211 operations is required, with reliable async availability.

Qualifications

• Direct working experience in 211 specialist operations on real teams for 211 Specialist work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current 211 specialist operations workflows, playbooks, and firm policy for 211 Specialist assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

211 specialist operations

Job description

AuraOne seeks a seasoned 211 Specialist reviewer to evaluate AI outputs across specialist operations workflows. This remote contractor role emphasizes policy adherence, workflow judgment, and clear stakeholder communication.

You will grade tone, escalation, and stakeholder fit on a structured rubric, flag operational risks, and document the next steps for the modeling team. Direct experience in 211 operations is required, with reliable async availability.