Remittance Processor III – Mailroom (1st Shift)

Mercantil Commerce Bank; Kansas City (MO); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Personal time

Career development

Job summary

Commerce Bank is seeking a Remittance Processor III to support Lockbox Remittance Processing services in Kansas City. The role focuses on expedited collection and processing of payments and correspondence for customers, with attention to accuracy and compliance.

Monday - Friday 7:00 AM - 3:30 PM. Responsibilities include quality checks, data entry, and processing of PHI and card payments under HIPAA and PCI standards.

Qualifications

• 2+ years of payment processing or related experience in a production environment.
• High school diploma or equivalent.
• Must be able to pass background checks related to federal exclusions and HIPAA/PHI handling requirements.

Responsibilities

• Perform quality checks on outbound mail and troubleshoot issues.
• Operate high or low speed scanning equipment with accuracy.
• Monitor workflow and meet deadlines per service level agreements.
• Process data entry for scanned images and manual keying.
• Handle PHI and card payments in compliance with HIPAA and PCI standards.
• Crosstrain and assist other areas as needed.
• Perform other duties as assigned.

Skills

Quality checks

Data entry

Attention to detail

Microsoft Office

Team player

Communication skills

Problem solving

Overtime flexibility

Education

High school diploma or equivalent

Job description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range Hourly: $19.50 - $19.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to support Lockbox Remittance Processing services. This includes providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation.

Work Schedule

Monday - Friday 7:00 AM - 3:30 PM

Essential Functions

• Perform quality checks on outbound mail and conduct basic troubleshooting and escalation of system/department issues
• Operate and maintain high or low speed scanning equipment for duration of shift, with a high degree of accuracy and efficiency
• Monitor systems and make workflow decisions driven by customer deposit, scanning, data entry, and transmission deadlines to meet deadlines and maintain service level agreements
• Apply customer rules to perform desk related duties including credit card processing, pulling rejected work, labeling processed work and, responding to emails
• Meet department production and quality goals by processing multiple accounts with accuracy and in compliance with processing procedures
• Complete data entry item processing for scanned images, manual keying, and field validation of multiple accounts according to processing procedures
• Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations
• Crosstrain and deliver results in other areas of the department as needed
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Ability to learn systems used within the department
• Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations
• Ability to understand customer instructions and follow department guidelines
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook
• Ability to be flexible and work overtime hours when needed
• Manual dexterity and eye-hand coordination
• Ability to lift and move mail trays weighing up to 15 pounds
• Repetitive hand movement
• Ability to stand for up to 8 hours may be required

Education & Experience

High school diploma or equivalent combination of education and experience required 2+ years of payment processing or related experience in production environment required

For this position, Commerce Bank is required to certify that you are not excluded from working with federally funded healthcare programs. If you express interest in and are considered for this position, you’ll be asked to authorize our review of the Office of the Inspector General’s List of Excluded Individuals/Entities, and any other similar state or federal exclusions list.

*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Remittance Processor III job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base rate is $19.50 per hour #LI-MC1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type: Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce?

Inclusion at Commerce

Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.