Remarketing Customer Service Specialist

Penske Truck Leasing Co., L.P.; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Reading, PA is seeking customer-focused individuals to support our sales associates in a fast-paced Corporate Sales Center.

The role involves handling inbound/outbound calls, processing customer data in Salesforce, and coordinating with Titles/Tax/Asset Management to drive sales and service excellence. Candidates with prior customer service or call center experience and a willingness to learn inside sales within our Remarketing organization are encouraged to

Qualifications

• At least 1 year of experience in a customer service role either in a Call Center environment or in a customer facing / retail environment is required.
• High school diploma or equivalent required.
• Associates or Bachelors Degree preferred.
• Some level of sales experience or sales skills is preferred.
• Possess strong people skills and highly service oriented.
• Professional telephone presence required.
• Excellent written and oral communication and interpersonal skills required.
• Strong multi-tasking and organizational skills required.
• Ability to work in a fast-paced environment and remain accurate required.
• Fluency in Spanish desirable.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Responsibilities

• Handle incoming sales and customer service calls in our busy Corporate Sales Center
• Explain sales procedures and respond to inquiries
• Input customer information into the Salesforce.com database
• Coordinate work with departments including Titles, Tax, and Asset Management
• Interact with internal Penske departments and field locations
• Assist with sales transactions and related administrative work
• Various duties as assigned to support the efficient operation of the Sales Center
• Other duties as assigned by the supervisor

Skills

Customer service

Sales experience

Phone communication

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Penske Truck Leasing Co., L.P. in Reading, PA is seeking customer-focused individuals to support our sales associates in a fast-paced Corporate Sales Center.

The role involves handling inbound/outbound calls, processing customer data in Salesforce, and coordinating with Titles/Tax/Asset Management to drive sales and service excellence. Candidates with prior customer service or call center experience and a willingness to learn inside sales within our Remarketing organization are encouraged to