Relocation Consultant (Rental)

Graebel Companies Inc.; United States; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Employee Assistance Program

Paid time off

Paid holidays

Volunteer paid time off

Life insurance

Disability coverage

Job summary

Graebel Companies, Inc. is seeking a Remote Rental Consultant to support transferees in the U.S. and Canada within a fast-paced relocation team. The role emphasizes customer service, organization, and problem-solving to manage a caseload and coordinate relocation services.

You will work with Microsoft Outlook and MS Office, handle expense management, and ensure adherence to relocation policies. The position includes benefits and a transparent compensation band, with an hourly target of $25.

Qualifications

• Manage a caseload of transferees and audit expense reimbursements.
• Administer relocation policy for US/Canada transfers.
• Coordinate relocation services and housing solutions.

Responsibilities

• Audit expense reports and reimbursements.
• Coordinate shipment of household goods and housing.
• Counsel transferees on expense management.
• Maintain knowledge of IRS relocation rules.

Skills

Organization

Time management

Teamwork

Professionalism

MS Office

Outlook

Phone handling

Education

Bachelor's degree preferred

Tools

Microsoft Outlook

Job description

Operations and Customer Service --> Mobility Operations (Domestic and International)

Job Location

REMOTE, United States

Tracking Code

5608-263

Position Type

Full-Time/Regular

Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, then our relocation division works with that employee to administer his or her benefits within the parameters of that company's policy or policies.

The needs of the business can vary depending on the time of the year, and summer is often (but not always) the busiest season. There are peaks of heavy volume throughout the year, and the Rental Consultant must be able to accommodate the amount of work that is required. This may require working beyond a standard work week throughout the year.

We need an individual who enjoys working and helping customers during stressful circumstances, so a deep desire to help them, using your excellent customer service skills, is paramount. Because we work in a very fast-paced, high-volume environment, you need to be highly organized with a keen sense of priorities and time-management. Our Consultants work in a team environment, so the ability to pitch in when needed is a must.

Below is a sample list of tasks a Rental Consultant may perform:

• Manage a caseload of transferees who are currently renting a home at their origin, audit expense report reimbursement, and ancillary services
• Administer client relocation policy to transferees moving within the U.S. and/or Canada
• Coordinate authorized relocation services including shipment of household goods, home rental assistance, temporary housing, househunting trips, real estate agent placement, etc.
• Acquire and maintain some knowledge of IRS rules and regulations regarding relocation
• Counsel transferees regarding the expense management process
• Identifies and builds relationships with third party service providers and other internal departments
• Understand and meet services level agreements
• Update the Company systems with relevant information about the transferee and his/her move
• Other duties as required

We are committed to fair and transparent compensation. The hourly pay for this role is based on several factors including experience, skills, and qualifications and is $25/hr.

Required Skills

• Strong organization, time management, and problem-solving abilities.
• Ability to work both independently and as a team.
• Professional demeanor in all areas (e-mail, phone, in person).
• Strong problem solving and critical thinking skills.
• Preferred Skills: MS Office proficiency.
• 1-3 years of general office.
• Extensive phone usage.

Required Experience

• Working knowledge of Microsoft Outlook. Bachelor's degree is preferred; however, related experience in Real Estate or Relocation will be considered in lieu of formal education.

COMPENSATION AND BENEFITS

As a testament to our commitment to diversity, equity, inclusion, and belonging, and in alignment with our commitment to fair and transparent compensation, our compensation bands are transparent both internally and as a part of our external recruitment process. The target for this role is $25/hr.

At Graebel, where we truly value the exceptional contributions of our dedicated team-yes, that means YOU- we’ve crafted a benefits package with your success in mind.

• 401(k) plan
• top notch health insurance (covering medical, dental, and vision)
• Employee Assistance Program
• paid time off that grows with your years of service to the company
• paid holidays each year
• volunteer paid time off
• life insurance
• disability coverage

Join us to elevate your work life experience!

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet