Relocation Consultant, APAC

Remote; San Francisco (CA); Remote; USD 48,000 - 69,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Upskilling and training

Paid training on internal systems

Global mobility exposure

Collaborative international team

Job summary

Remote is seeking a Relocation Consultant for APAC, based in Australia, to support individuals through international relocation journeys. You will be the primary contact, offering tailored guidance and coordinating immigration, tax, shipping, and destination services across the APAC region.

You will manage multiple cases, maintain accurate records, and ensure a high-quality customer experience while collaborating with international teams in a fully remote environment.

Qualifications

• Fluency in written and spoken English.
• Experience in customer-facing roles is highly valued.
• Knowledge of Asia-Pacific cities, cultures and destination requirements is advantageous.
• Comprehensive training will be provided.

Responsibilities

• Manage relocator portfolios and act as primary contact.
• Explain relocation services and provide tailored guidance.
• Coordinate immigration, tax, shipping, and destination services as needed.
• Ensure SLAs are met and escalate issues when required.
• Maintain accurate customer records for reporting and analysis.
• Contribute to knowledge base with destination insights and best practices.
• Collaborate with cross-functional teams to improve service delivery.

Skills

English fluency

Customer focus

APAC knowledge

Remote work mindset

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Relocation Consultant, APAC based in Australia.

As a Relocation Consultant, APAC, you will support individuals and employees throughout their international relocation journeys, helping them navigate the practical and personal challenges of moving to a new country. Acting as their primary point of contact, you will provide tailored guidance, coordinate relocation services, and ensure a smooth and positive customer experience from start to finish. You will work with a network of relocation specialists and service providers across the Asia-Pacific region, managing multiple customers, timelines, and destination requirements. Through a combination of customer support, problem-solving, and local expertise, you will help relocators settle into their new environments with confidence. You will also contribute to improving service delivery, maintaining accurate operational records, and sharing knowledge across an international team. This fully remote and flexible opportunity is ideal for a customer-focused professional who enjoys working independently in a dynamic, multicultural environment.

Accountabilities:

• Manage a portfolio of relocators throughout their relocation journeys, acting as their primary point of contact and building trusted, long-term customer relationships.

• Communicate with customers through digital platforms and consultative support calls to understand their individual needs, explain available services, and provide personalized guidance.

• Offer practical advice and relevant expertise on all aspects of international relocation and settling into a new destination, helping customers integrate successfully into their new environments.

• Support employees in understanding and complying with their employers' relocation policies, including the effective management of relocation allowances and available benefits.

• Handle complex customer enquiries and challenging situations, applying sound judgment to identify appropriate solutions and elevate issues when necessary.

• Recommend, coordinate, and manage additional relocation services through an established network of specialist providers, including immigration, tax, shipping, and destination service partners.

• Delegate relevant tasks to third-party consultants and monitor service delivery to ensure that all activities meet quality standards, customer expectations, and agreed service-level agreements (SLAs).

• Monitor customer cases, identify delivery issues and operational inefficiencies, and manage escalations to ensure timely and effective resolution.

• Maintain accurate and up-to-date customer information, ensuring operational records support reporting, data analysis, and continuous improvement.

• Follow established operational processes and actively contribute to the implementation of new procedures, tools, and service delivery improvements.

• Develop a strong understanding of relocation products, digital platforms, and application features to guide customers in making the most of available resources.

• Contribute to the development and maintenance of the internal knowledge library by capturing relevant insights, destination information, and best practices.

• Collaborate with other relocation consultants and internal stakeholders to share knowledge, exchange ideas, and develop creative solutions to customer challenges.

Requirements:

• Fluency in written and spoken English, with excellent communication and interpersonal skills.

• Good knowledge or first-hand experience of major cities, cultural environments, and lifestyle norms across the Asia-Pacific (APAC) region.

• Familiarity with additional APAC countries, their local cultures, and destination requirements is an advantage.

• Previous experience in global mobility, international relocation management, or destination services is beneficial but not mandatory. Comprehensive training and upskilling will be provided.

• Experience in customer-facing roles such as Customer Success Management, concierge services, personal assistance, customer support, operations, travel, hospitality, SaaS, or Human Resources is highly valued.

• Strong customer orientation, with a genuine commitment to understanding individual needs and delivering an exceptional customer experience.

• Excellent organizational and time-management skills, with the ability to manage multiple customer portfolios, competing priorities, and different relocation timelines.

• Clear, concise, and adaptable communication skills, including the ability to manage customer expectations and address concerns or objections diplomatically.

• Strong execution and problem-solving abilities, with a proactive approach to resolving challenges and ensuring tasks are completed efficiently.

• High attention to detail, particularly when tracking customer requirements, managing relocation information, and providing accurate recommendations.

• Ability to navigate ambiguity, adapt to changing circumstances, and respond effectively to complex or unexpected customer situations.

• Resilience and flexibility, with a willingness to learn from challenges and continuously improve service delivery.

• Ability to work autonomously in a fully remote environment while maintaining motivation, accountability, and productivity.

• Strong collaboration skills and the ability to work effectively with international teams and third-party service providers.

Benefits:

• Fully remote working arrangements, with opportunities to work from Australia and other supported APAC locations, including Singapore and Japan.

• Flexible working environment designed to support different schedules, locations, and personal commitments.

• Comprehensive free training and professional upskilling to develop the skills required for successful relocation consulting.

• Paid training on internal systems, tools, and operational processes.

• Opportunity to develop expertise in international relocation, global mobility, and destination services.

• Exposure to diverse cultures, international markets, and a global network of relocation professionals.

• Opportunities to collaborate with experienced specialists and third-party service providers across multiple countries.

• A dynamic and evolving working environment that encourages autonomy, initiative, continuous learning, and creative problem-solving.