Relief Ward receptionist

NHS; Chesterfield (MO); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider seeks a relieved ward receptionist to join the Surgical Services Division. This part-time role (21.5 hours/week) requires exceptional customer service skills, attention to detail, and the ability to thrive under pressure in a clinical environment. The role involves managing patient communications, maintaining records, and supporting a multi-disciplinary team. Ideal candidates will have relevant healthcare experience and clerical proficiency, ensuring a high standard of service delivery.

Qualifications

• Previous experience in a busy healthcare reception.
• Knowledge of medical terminology is desirable.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Provide comprehensive reception service to the ward.
• Maintain patient notes and ensure data accuracy.
• Liaise with patients and multidisciplinary teams effectively.

Skills

Customer care

Communication

Organizational skills

Attention to detail

Ability to work under pressure

Adaptability

Education

Completed secondary education

Tools

Patient Administration System (PAS)

Job description

Go back Chesterfield Royal Hospital NHS Foundation Trust

Relief Ward receptionist

The closing date is 29 June 2025

An opportunity has arisen within the Surgical Services Division for a relief receptionist working 21.5 hours per week Monday to Friday working various hours depending on where you are covering between 0700 - 1800 hours. You shall be provide with your rota roughly 1 month in advance but may change slightly dependant on service need so you would need to be adaptable.

The successful candidate must be customer focused, with exceptional communication and interpersonal skills.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics after discharge.

To be successful in this role you will possess excellent interpersonal and IT skills and previous busy reception experience You must have effective communication skills and be adaptable to meet the service needs.

Knowledge of medical terminology, customer care and previous NHS experience are also desirable.

Please note - Unfortunately this post does not support a Visa sponsorship

Main duties of the job

The main emphasis of this role is to provide a comprehensive reception service to the ward, whilst working in conjunction with a multidisciplinary team and liaising with internal and external stakeholders.

Duties will include front of house, face to face receptionist service to all patients and visitors, maintaining patient notes and the Open ward / Medway system, filing, and producing documents to a high standard, ensuring that accuracy and confidentiality is maintained.

About us

Supporting our vision and values

Our vision is to be a first-class provider of sustainable healthcare, delivering the best possible care for our patients; and being a great place to work for our people. Our proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

As members of staff we will always:

COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values.

AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing.

RESPECT - Valuing and appreciating everyone - listening, learning and acting on experiences, being open and honest; and recognising that working with others brings benefits.

ENCOURAGEMENT - Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in the future.

Job responsibilities

Please see job description and person specification in the attachments. This document contains a detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

Please note - Due to the Banding this post does not support a Visa sponsorship

Person Specification

Qualifications

• Completed secondary education

Experience

• Relevant clerical experience
• Use of a telephone in a busy environment
• Previous experience in a healthcare environment
• Customer Care experience

Skills and knowledge

• Ability to work under pressure
• Ability to prioritise workload
• Ability to deal with a variety of tasks simultaneously
• Understanding of office procedure
• Knowledge of PAS system

Personal attributes

• Awareness/ understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chesterfield Royal Hospital NHS Foundation Trust