Relief Teller (Hawaii Region)

First Hawaiian Bank; Kailua (HI); Hybrid; USD 28,929 - 33,751; Full time

Job summary

First Hawaiian Bank is seeking a Relief Teller to join our Hawaii Region team. This role involves providing exceptional customer service, engaging with clients to identify their needs, and advising them on financial products. Flexibility is essential as the position requires travel to various island branches, with mileage reimbursed.

Compensation ranges from $21.00 to $24.50 per hour, plus a $3.00 per hour Relief Premium for supporting multiple locations. Customer service experience and sales skills are highly desirable.

Qualifications

• Excellent customer service and communication skills.
• Previous sales experience highly desirable.
• One year of cash handling and customer service experience highly desirable.
• Must be willing to travel to various Hawaii Island Branches.

Responsibilities

• Deliver exceptional in-branch customer service experience.
• Engage proactively with customers to identify needs.
• Demonstrate digital banking options and fulfill transactional needs.
• Advise customers on financial products and services.

Skills

Customer service skills

Communication skills

Sales experience

Cash handling experience

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Relief Teller to join our Hawaii Region team.

This position requires reliable transportation and the ability to travel to any of our various Hawaii island branches based on our changing business needs. We reimburse mileage at the IRS standard mileage rate which is currently $0.725 cents per mile.

Compensation

The pay range is $21.00 - $24.50 per hour, commensurate with experience; plus sales incentives.

The position offers an additional $3.00 per hour Relief Premium, recognizing the flexibility and commitment required to support multiple branches.

Work Schedule

Monday - Friday 8:00 AM - 4:30 PM; Saturday on a rotation basis 8:30 AM - 1:30 PM (hours may vary)

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day‑to‑day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

Qualifications

• Excellent customer service and communication skills and be pleasant and tactful when interacting with customers.
• Previous sales experience highly desirable.
• One year of cash handling and customer service experience highly desirable.
• Must be willing to travel to various Hawaii Island Branches.