Relief Scheduling Support

Mission Pet Health; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Life Insurance

Job summary

Mission Pet Health is hiring a Relief Scheduling Specialist to ensure our 850+ hospital network has the right veterinarian coverage at the right time. You’ll act as the strategic liaison between hospital leaders, relief DVMs, and third-party providers, combining white-glove service with data-driven decisions to optimize staffing and costs.

You’ll drive workforce management beyond scheduling, uncover insights from relief provider data, and influence organic revenue growth through smart staffing

Qualifications

• Bachelor's degree and 1+ years of relevant work experience (coordination, scheduling, operations, analytics, or customer success roles).
• Excellent written, verbal, and interpersonal communication skills; you build rapport with diverse stakeholders, from doctors to hospital leadership.
• Strong analytical skills with high attention to detail and data accuracy.
• High level of computer literacy and comfort learning new platforms quickly.
• Self-starter mentality with demonstrated work ethic and accountability.

Responsibilities

• Serve as the primary contact for hospital leaders, relief DVMs, and third-party relief partners, building trusted relationships.
• Understand relief staffing needs with Hospital Managers, Operations Analysts, and Field Leadership to ensure timely, cost-effective fulfillment.
• Negotiate optimal shift rates and terms with third-party, independent, and internal relief providers using data insights.
• Identify data quality issues and staffing patterns to inform strategic decisions.
• Translate findings into actionable process improvements across the relief shift lifecycle.
• Champion tools and platforms (Relief Portal, Microsoft Suite, relief vendor platforms) to drive efficiency.

Skills

Coordination

Scheduling

Operations

Analytics

Customer success

Education

Bachelor's degree

Tools

Relief Portal

Microsoft Office

Job description

The Relief Scheduling Specialist plays a critical role in ensuring our hospitals have the veterinarian provider coverage they need to deliver exceptional patient care. You'll serve as the strategic liaison between hospital leaders, relief DVMs, and third-party providers—combining white-glove service with data-driven decision-making to optimize staffing and costs across our 850+ hospital network.

Our Relief Scheduling Specialists drive strategic workforce management, not just scheduling. You'll execute enterprise and local operations strategies, uncover insights hidden in relief provider data, and directly impact the most important driver of our organic revenue growth: having the right veterinarian in the right place at the right time.

If you're someone who thrives on solving complex puzzles, building relationships, and using data to drive real business outcomes, this role offers a unique opportunity to make a measurable impact in a growing part of our business.

Responsibilities and Benefits

What You'll Do

Strategic Coordination & Relationship Management

• Serve as the primary point of contact for hospital leaders, relief DVMs, and third-party relief partners, establishing trusted relationships built on responsiveness and results

Partner with Hospital Managers, Operations Analysts, and Field Leadership to understand relief staffing needs and ensure timely, cost-effective fulfillment

• Act as a white-glove liaison, going above and beyond to support urgent hospital needs while balancing enterprise priorities

Data-Driven Decision Making

Leverage analytics and insights to negotiate optimal shift rates and terms with third-party, independent, and internal relief providers

• Identify and surface previously unknown data quality issues and staffing patterns that inform strategic decisions

Research, monitor, and report how your decisions impact key stakeholders—translating findings into actionable process improvements across the shift lifecycle

Creatively expand data visibility to improve decision-making across our relief portfolio

Process Excellence & Continuous Improvement

Become a subject matter expert on all relief scheduling tools and platforms, including our Relief Portal, Microsoft Suite, and relief vendor platforms

• Champion innovative ideas that improve efficiency, reduce costs, and enhance the provider experience

Drive continuous improvement by examining your scheduled effectiveness and self-implementing lessons learned

• Achieve KPIs and deliverables with a high standard of data quality and operational excellence

Collaboration & Problem-Solving

• Adapt quickly to changing priorities, balancing multiple urgent requests across regions and time zones
• Use a combination of analysis, experience, and judgment to make decisions that consider broader departmental and organizational impacts
• Support your team in problem-solving and decision-making, offering and seeking feedback to elevate collective performance

What We're Looking For

Required Qualifications

• Bachelor's degree and 1+ years of relevant work experience (coordination, scheduling, operations, analytics, or customer success roles)

Excellent written, verbal, and interpersonal communication skills—you can build rapport with diverse stakeholders, from doctors to hospital leadership

• Strong analytical skills with high attention to detail and data accuracy
• High level of computer literacy and comfort learning new platforms quickly
• Self-starter mentality with demonstrated high work ethic and accountability

You’ll Thrive in This Role If You:

• Enjoy being the "go-to" person who solves problems and delivers results under pressure
• Get energized by building relationships and finding creative solutions that make people say "yes"
• Like working with data to uncover insights and drive strategic recommendations
• Are comfortable with ambiguity and can balance competing priorities with grace
• Treat others with empathy and respect, embodying our WAG values in everything you do

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive salary based on your experience and the scope of this role.

Health & Wellbeing

Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401(k) retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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