Release of Information Specialist | ROI

Sioux Center Health; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO from day 1

5% employer retirement match

Career development & mentorship

Job summary

Avera is hiring for a Release of Information clerk to support the HIM department in Sioux Falls. You will process ROI requests, verify documents, and track releases using HIM systems. A strong customer service mindset and problem solving ability are essential.

You will greet patients and staff, answer calls, and coordinate with physicians, insurers, attorneys, and other stakeholders while upholding HIPAA and confidentiality at all times.

Qualifications

• Experience in health information management or related field (1–3 years).
• Strong customer service mindset and problem solving.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Prepare ROI requests, verify completeness and validity, track via a database.
• Fulfill requests by recording ROI authorization and handling records/media.
• Greet and assist patients, staff, and others at the HIM service desk.
• Answer, route, and manage phones and voicemails for requests.
• Interact with patients, physicians, insurers, attorneys, and other stakeholders.
• Maintain productivity and quality standards while managing requests.
• Adhere to HIPAA and applicable state/federal laws.

Skills

Customer service

HIPAA compliance

Communication skills

Attention to detail

Problem solving

Tools

HIM systems

Job description

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Location

Avera Downtown Building-Sioux Falls

Worker Type

Regular

Work Shift

Day Shift (United States of America)

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for the release of information process. This includes, but is not limited to, processing ROI requests, handling various types of media and the utilization of HIM systems to disseminate health records. The position requires a strong customer service mentality and ability to problem solve and interact with various audiences of internal and external stakeholders.

What You Will Do

• Prepare ROI requests, which include processing mail, verifying the completeness and validity of requests, identifying records to release, and tracking requests via a computerized database.
• Fulfill requests by recording ROI authorization, obtaining records from different types of storage, copying records to the appropriate media, calculating fee for copies, managing unpaid charges, and reporting sales tax.
• Greet and assist patients, staff, and others to the HIM customer service area.
• Answer, route, and manage phone calls and voicemails in response to customer requests.
• Interact with patients, physicians, insurance companies, attorneys, and court-related agencies, hospital departments, external record reviewers, and other stakeholders and customers.
• Effectively manage patient requests regarding medical records by maintaining relevant productivity and quality standards.
• Adhere to all legal and ethical standards surrounding health information, including, but not limited to: the Health Insurance Portability and Accountability Act (HIPAA), and other applicable state and federal laws.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, Or Work Experience

• 1-3 years Previous health information management or other healthcare department experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].