Release of Information Specialist - PRN

Townsen Memorial; Humble (TX); On-site; USD 25,000 - 36,000; Part time

Job summary

Townsen Memorial Hospital in Humble, TX is seeking a PRN Release of Information Specialist to support patient data access while upholding confidentiality and compliance. The role handles STAT ROI requests, verifies authorization, retrieves records from EMR, and coordinates with patients, families, and staff to ensure accurate, timely releases. Qualifications include a High School diploma and 1 year ROI or patient access experience; proficiency with EMR and MS Office; strong communication.

Qualifications

• High School diploma or GED.
• 1 year of ROI, patient access, scheduling/registration, or direct patient care experience.
• Experience with EMR preferred.
• Knowledge of patient confidentiality and HIPAA.

Responsibilities

• Process STAT ROI requests maintaining patient confidentiality.
• Serve as ROI support contact for internal and external end users.
• Monitor ROI queue and complete assignments.
• Verify authorization and patient identity for information releases.
• Retrieve records from EMR for valid requests.
• Ensure releases comply with state/federal laws.
• Log requests and releases in ROI system.
• Flag patient directives in EHR and scan documents.

Skills

EMR experience

MS Office Suite

Analytical skills

Medical terminology

Communication skills

HIPAA compliance

Customer service

Teamwork

Attention to detail

Education

High School diploma or GED

1 year ROI/patient access experience

Job description

Townsen Memorial Hospital- Humble is looking for a PRN Release of Information Specialist to join our team!

SUMMARY:

The Release of Information Specialist is responsible for processing STAT requests that impact continuity of care. This position also serves as the electronic health record external access support contact to both internal and external end users providing appropriate support and/or access to information while maintaining the utmost patient confidentiality. The incumbent also manages the advance medical directive process of review and acceptance/rejection, scanning and acknowledging receipt of an advance directive via letter to the patient. This position approves, flags, and scans/indexes all verbal and exchange of information authorizations. This includes working with the patient and their families, and internal staff to ensure the document is valid prior to scanning it into the electronic medical record (EMR).

ESSENTIAL FUNCTIONS:

• Serve as a resource to customers regarding release of patient identifiable health information laws, rules, regulations and policies
• Follow statutory guidelines and other regulations to independently evaluate and respond appropriately to requests from individuals, families, legal representatives, insurance companies, healthcare providers or government agencies for the release of patient health information
• Monitor the ROI queue and completes work assignments.
• Review incoming request for patient health information and screens for all required elements necessary to release information in accordance with state and federal laws
• Determine validity of authorization and/or type of request; and verifies patient or request or identity (as necessary and applicable).
• Retrieve the correct and complete patient record from the electronic medical record (EMR) systems and other patient record sources in response to a valid request.
• Ensure records are complete prior to release and contain no deficiencies and that patient health information is released only in accordance with state and federal laws and hospital and departmental policies and procedures.
• Log requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems.
• Enter appropriate system FYI flags to alert clinicians of patient directives and trigger banner alerts throughout the EHR and scan applicable documents into the electronic health record
• Determine validity of authorization, request and documentation provided from legal entities (i.e., subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience with electronic medical record (EMR)
• MS Office Suite (Excel, Outlook, Word)
• Demonstrates analytical skills and attention to detail
• Knowledge of Medical terminology
• Professional written and verbal communication skills directed to a variety of customers
• Ability to react to frequent changes in duties and volume of work
• Excellent internal and external customer service skills with the ability to remain calm, be patient and respond professionally to all requests
• Ability to work in a team environment and to collaborate with a variety of professionals
• Ability to maintain patient and employee confidentiality and HIPPA compliance

EDUCATION AND EXPERIENCE:

• High School diploma or GED
• One (1) year of prior experience performing release of information activities, patient access and/or scheduling and registration or direct patient care experience.

Please visit our website for more information: https://townsenmemorial.com Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening. Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.