Release of Information Specialist

UnityPoint Health; Urbandale (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

UnityPoint Health in Urbandale, IA is seeking a detail-oriented Release of Information Specialist to manage medical record requests from patients, attorneys, insurers and healthcare partners. This role requires vigilance in validating documents, ensuring HIPAA compliance, and timely responses.

You will interact with multiple departments, log requests, coordinate with vendors, and maintain confidentiality. The position offers onsite work with standard business hours and competitive benefits.

Qualifications

• Must have Release of Information experience.
• Experience in hospital/clinic setting or with electronic health records.
• Strong customer service and attention to detail.

Responsibilities

• Prepare medical information per policy and laws.
• Notify departments of court orders/subpoenas.
• Log and fulfill requests; coordinate with release of information vendor.
• Process invoices and follow up on payments.
• Validate HIPAA compliant authorizations and requests.
• Collaborate with departments to resolve HIPAA issues.
• Prioritize responses within required timeframes.
• Quality checks on records, confidentiality and invoicing.
• Maintain confidentiality of patient and facility information.
• Answer phones promptly and assist with release requests.
• Handle patient walk-in requests.
• Access and retrieve information from multiple systems.

Skills

Release of Information

Customer service

Education

High school diploma

Associate degree in Health Science

Job description

Overview

We are seeking a dedicated and detail-oriented Release of Information Specialist to join our team! In this role, you will be responsible for receiving, validating, documenting, and responding to requests for information contained in legal medical records. You will handle inquiries from healthcare organizations, attorneys, insurance companies, patients, and other interested third parties in a timely and efficient manner.

Location: Onsite - Urbandale, IA

Hours: Monday-Friday 8am-4:30pm

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Release of Information:

• Prepare medical information in accordance with facility policy and procedures in addition to state and federal laws. These requests are from or for patients, family members, insurance companies, attorneys, court orders/subpoenas, physicians and/or their office staff, other health care facilities and other third parties.
• Responsible for notifying appropriate UnityPoint Health areas of any court order/subpoena related to the organization or its employees.
• Log and fulfill requests or submits request to approved release of information vendor for fulfillment.
• Completes invoice for appropriate requestors and follows up on requests for payment when fulfilled by the facility staff.
• Responsible for receipt and validation of a properly executed HIPAA compliant authorization and/or request.
• Collaborate with appropriate functional departments and staff to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures.
• Prioritize and respond to release of information requests within required timeframes.
• Perform self-quality checks to assure record completeness, accuracy of the release, confidentiality and proper invoicing.
• Meets measures as determined and required for job productivity, quality and performance improvement.
• Maintains confidentiality of all patient and facility information processed.

Customer Service:

• Promptly and courteously answers phone calls or assists with phone coverage for release requests and questions.
• Respond to and fulfill patient walk-in record requests.
• Access and retrieve and/or coordinate retrieval of patient information from various computer systems and media.

Qualifications

Education:

• High school diploma requried, Associates degree in Health Science preferred
• RHIT, RHIA, or CRIS cerficiation preferred

Experience:

• Must have Release of Information experience
• Previous experience in a hospital/clinic setting or experience with electronic health records or other related office experience or customer service experience.